French - Speaking Customer Service Representative

doTERRA International LLC•Pleasant Grove, UT

1d•Onsite

About The Position

Provide the highest level of customer service to doTERRA customers and Wellness Advocates through phone, chat, email, and other contact types. Contacts are handled in both French and English, and the employee will be trained to support multiple contact types. The position is based at the Pleasant Grove location and operates in an office environment.

Requirements

Professional French language proficiency.
Professional English language proficiency.
Strong typing and computer abilities.
Knowledge of proper grammar, punctuation, and spelling.
Organized and detail-oriented.
Ability to follow instructions, policies, and procedures.
Works well with others.
Proactive when assisting others.
Ability to communicate effectively, respectfully, and professionally.
Ability to communicate by reading, writing, recording, receiving, and sending communications.

Nice To Haves

High school diploma or GED.
Ability to type 30 words per minute.
Previous customer service experience.
Desire to move up and grow with doTERRA.

Responsibilities

Handle inbound customer contacts by phone, chat, email, and other contact types in French and English.
Attend trainings as determined by management.
Respond promptly and use correct grammar and punctuation in verbal and written communications.
Use available resources to answer questions and resolve concerns promptly and courteously.
Follow up on customer service issues.
Capture customer feedback.
Identify and track or code contact types.
Upsell and inform customers about promotions and products.
Assist with special projects as needed.
Adhere to the schedule and meet department performance standards.