French Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

9d•Onsite

About The Position

Mercier Consultancy Group is seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.

Requirements

Native or fluent French (spoken and written) is mandatory for this role.
Valid EU passport or a valid work permit for Bulgaria.
Excellent communication and problem-solving skills, with a focus on client satisfaction.
Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
Strong command of English for internal company communication.

Nice To Haves

Previous experience in the Customer Support Services industry is highly preferred but not required.

Responsibilities

Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.
Resolve customer inquiries via phone, email, and live chat with precision and empathy.
Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.
Collaborate with international team members to troubleshoot complex issues and identify process improvements.
Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.
Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.
Contribute to a positive, collaborative environment at our on-site facility in Sofia.