Greek Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic individual for a Greek Speaking Customer Service Agent position in Bulgaria. This role involves providing high-quality support to international clients and is ideal for a communication enthusiast looking to build a career in Customer Support Services. The position offers a fully supported relocation package.

Requirements

• Native or fluent Greek (spoken and written) is absolutely essential for this role.
• Valid EU passport or work permit (mandatory) to facilitate your move to our vibrant offices in Sofia.
• Excellent communication skills, with a professional and empathetic approach to Customer Support Services.
• Strong proficiency in English to collaborate with your international colleagues.
• Ability to adapt to a fast-paced environment while maintaining high accuracy in administrative tasks.

Nice To Haves

• Previous experience in a customer-facing role is considered a distinct advantage for this Greek Speaking Customer Service Agent position in Bulgaria.

Responsibilities

• Act as the primary point of contact for Greek-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Resolve customer inquiries via phone, email, and live chat with a focus on first-call resolution and customer satisfaction.
• Maintain detailed records of customer interactions within our CRM to ensure high standards of data accuracy.
• Contribute to the team’s success by meeting performance metrics and quality benchmarks specific to the Customer Support Services sector.
• Identify opportunities to improve service processes and provide proactive feedback to management.
• Collaborate with international teams in Sofia to deliver seamless support experiences across multiple channels.
• Continuously develop product knowledge to provide accurate and relevant information to all customers.

Benefits

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)
• Attractive Monthly Performance Bonus
• Career development opportunities within one of the fastest-growing sectors for jobs in Bulgaria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed