Estonian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

We are currently seeking a motivated professional for an Estonian Speaking Customer Service Agent position in Bulgaria, based in the vibrant capital of Sofia. This role within the Customer Support Services industry offers the perfect blend of career progression, cultural immersion, and an inclusive international work environment.

Requirements

• Native or fluent Estonian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our diverse team.
• Valid EU passport, enabling seamless relocation to Bulgaria for this on-site position.
• Strong problem-solving skills and a genuine passion for helping people.
• Resilience and a proactive attitude towards professional development.

Nice To Haves

• Previous experience in the Customer Support Services industry is highly preferred but not required.

Responsibilities

• Deliver exceptional support to Estonian-speaking clients within the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat channels with precision and empathy.
• Maintain high levels of customer satisfaction by providing accurate and timely information.
• Collaborate with internal teams to improve overall service quality and efficiency in this Estonian-speaking job.
• Document all interactions meticulously within the company’s CRM system to ensure seamless service delivery.
• Adapt quickly to evolving product updates and industry-standard support procedures.
• Contribute to the positive and energetic atmosphere of the office while pursuing excellence in your daily tasks.

Benefits

• Competitive Monthly Salary package commensurate with experience.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and temporary hotel stay).
• Lucrative Monthly Performance Bonus based on your individual achievements.
• And Much More, including team events and a clear path for internal career progression.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed