Arabic Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

9d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Arabic Speaking Customer Service Agent to join a thriving team in Bulgaria. This role is ideal for international candidates looking for world-class jobs in the Customer Support Services industry. The position involves delivering exceptional customer support across multiple channels, resolving complex inquiries, and ensuring high levels of customer satisfaction for Arabic-speaking clients. The agent will collaborate with global teams, maintain accurate CRM data, and participate in team briefings to meet service targets.

Requirements

• Native or fluent Arabic (spoken and written) is mandatory for this role.
• Professional proficiency in English to engage with our international office environment.
• Prior experience in a Customer Support Services role is highly regarded but not essential.
• Excellent communication skills and the ability to solve problems under pressure.
• A proactive attitude toward learning and career growth within the international staffing market.
• Valid EU passport (or eligibility to work in Bulgaria) is required.

Nice To Haves

• Prior experience in a Customer Support Services role

Responsibilities

• Deliver exceptional customer support across multiple channels, including voice, email, and live chat.
• Represent our clients with professionalism while resolving complex inquiries within the Customer Support Services sector.
• Maintain a deep understanding of product knowledge to provide accurate and efficient solutions to Arabic-speaking clients.
• Ensure high levels of customer satisfaction by providing a personalized and empathetic service experience.
• Collaborate with global teams to optimize support workflows and maintain service level agreements.
• Document all interactions accurately within our CRM systems to ensure high-quality data management.
• Participate in regular team briefings to align on quality standards and service performance targets.

Benefits

• Competitive Monthly Salary package
• Fully Paid Training
• Comprehensive Health Insurance and wellness benefits
• Fully Paid Relocation Package (flight, transfer, hotel accommodation included)
• Attractive Monthly Performance Bonus
• Career development pathways within the global Customer Support Services industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed