Croatian Speaking Customer Service Agent - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers in dynamic, high-growth international environments. We are currently seeking a motivated professional for a Croatian Speaking Customer Service Agent position in Bulgaria, providing high-quality support within the competitive customer support services industry. This is an exceptional opportunity to join a diverse, international team in the vibrant city of Sofia, where you will play a pivotal role in delivering excellence to our global partners.
Requirements
- Native or fluent Croatian (spoken and written) is mandatory for this role.
- Fluency in English is required for internal communication and training purposes.
- Previous experience in the customer support services industry is considered a strong advantage.
- Strong communication skills and a passion for delivering an excellent customer experience.
- Ability to thrive in a fast-paced environment while handling Croatian-speaking jobs with professionalism.
- EU citizenship or legal authorization to work in Bulgaria.
Responsibilities
- Act as the primary point of contact for clients, delivering professional assistance within the customer support services sector.
- Efficiently resolve inquiries via phone, email, and live chat while maintaining the highest standards of quality.
- Ensure customer satisfaction by providing accurate and timely information in your native Croatian language.
- Document all interactions and data within the company CRM system with precision and attention to detail.
- Collaborate with internal departments to troubleshoot complex issues and improve service workflows.
- Stay updated on product developments and internal policies to provide expert-level support.
- Uphold the brand's reputation by demonstrating empathy, patience, and expert problem-solving skills in every interaction.
Benefits
- Competitive Monthly Salary package.
- Fully Paid Professional Training upon onboarding.
- Comprehensive Private Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel) for those moving for this Croatian Speaking Customer Service Agent position in Bulgaria.
- Monthly Performance Bonus linked to individual and team KPIs.
- A modern, collaborative office environment in the heart of the city.
- Ongoing career development and professional growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
