Albanian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

9d • Onsite

About The Position

Mercier Consultancy Group is currently seeking a motivated and professional Albanian Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on-site in Sofia, Bulgaria. This exciting Albanian-speaking job opportunity places you at the heart of a world-class support operation, where you will serve as the primary point of contact for Albanian-speaking customers, delivering outstanding service experiences across multiple communication channels. If you are searching for Albanian-speaking jobs or exploring Jobs in Bulgaria that offer genuine career progression, exceptional training, and a truly international environment, this Albanian Speaking Customer Service Agent position in Bulgaria is the ideal next step for you.

Requirements

• Native or fluent Albanian language skills (both spoken and written) are essential for this role
• Valid EU passport (mandatory)
• A good working knowledge of English to communicate effectively within an international team environment
• Strong interpersonal and communication skills, with a natural ability to empathise with customers and resolve issues calmly and professionally
• Comfortable working in a target-driven environment with the ability to manage time effectively and handle multiple tasks simultaneously
• A positive, solution-focused attitude and genuine enthusiasm for delivering an exceptional customer experience

Nice To Haves

• Previous experience in customer support services, contact centre operations, or a client-facing role is advantageous, though not strictly required as full training is provided

Responsibilities

• Deliver prompt, courteous, and professional customer support to Albanian-speaking clients via phone, email, and live chat channels
• Accurately identify customer needs, troubleshoot issues, and provide effective resolutions in a timely manner
• Maintain detailed and precise records of all customer interactions within the company's CRM system, ensuring full compliance with data protection standards
• Escalate complex or unresolved cases to the appropriate internal teams while ensuring seamless communication and follow-up with the customer
• Consistently meet and exceed individual and team performance KPIs, including customer satisfaction scores, response times, and first-contact resolution rates
• Stay fully up to date with product knowledge, service updates, and internal procedures to provide accurate and relevant information to customers at all times
• Actively contribute to a positive, collaborative team environment within the customer support services department
• Participate in ongoing training programmes and quality assurance sessions to continuously improve service delivery standards

Benefits

• Competitive Monthly Salary, reflective of your experience and skills
• Fully Paid Relocation Package — including flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus to reward and recognise your hard work and dedication
• Fully Paid Training Programme delivered by industry experts in the customer support services field
• Comprehensive Health Insurance coverage
• A structured and transparent career development pathway within a rapidly growing international organisation
• A vibrant, multicultural workplace where Albanian-speaking professionals are truly valued
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed