German Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d•Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards. We are currently seeking dedicated professionals for a German Speaking Customer Service Agent position in Bulgaria. This is an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe's most vibrant professional hubs, which is among the most sought-after German-speaking jobs in the region.

Requirements

Native or fluent German (spoken and written).
Valid EU passport (mandatory).
Strong interpersonal skills and a commitment to professional customer care.
Ability to work on-site in Sofia, Bulgaria, for this key Customer Support Services role.
Proven ability to troubleshoot and resolve issues in a high-paced, professional environment.
Positive attitude and willingness to join a diverse, multicultural team in one of the most exciting German-speaking jobs currently available.

Responsibilities

Deliver premium-level support to German-speaking clients via phone, email, and chat.
Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services industry.
Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance.
Document all customer interactions accurately within the internal CRM system.
Collaborate with internal teams to identify and escalate critical issues, contributing to process improvements.
Uphold the highest quality standards expected of a German Speaking Customer Service Agent position in Bulgaria.
Meet and exceed performance targets and KPIs as defined by management.