German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in the heart of Sofia, offering a unique blend of professional challenge, competitive rewards, and a seamless relocation experience for those looking to start their next chapter among the best jobs in Bulgaria.

Requirements

Native or fluent German (spoken and written) is mandatory for this role.
Valid EU passport or a valid work permit for Bulgaria.
Excellent communication skills and a passion for delivering superior Customer Support Services.
Strong digital literacy and ability to navigate multiple software platforms simultaneously.
A proactive, solution-oriented mindset suited for an international team environment.

Nice To Haves

Prior experience in customer-facing roles is highly advantageous but not strictly required.

Responsibilities

Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele.
Represent major international brands within the Customer Support Services sector by maintaining professional and empathetic communication standards.
Troubleshoot and resolve complex user inquiries, ensuring high levels of customer satisfaction and retention.
Maintain accurate customer records and documentation within our CRM systems.
Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
Stay updated on product knowledge to provide accurate and efficient guidance to our diverse user base.
Contribute to the team's success by meeting and exceeding established performance metrics and KPIs.