German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is seeking a dedicated and German-speaking individual to join a vibrant team as a Fitbit Products Support Specialist in Sofia, Bulgaria. This is an exceptional opportunity for individuals driven by customer satisfaction and a desire to excel in the dynamic Fitness & Wellness industry, offering a fulfilling career path and excellent rewards.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport is required.
• Previous experience in customer support, ideally within the Fitness & Wellness industry or consumer electronics.
• A genuine passion for health, fitness, and technology, with a good understanding of wearable devices.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in using customer support software and CRM systems.

Responsibilities

• Provide exceptional customer support for Fitbit products and services in German, addressing inquiries via phone, email, and chat.
• Assist customers with troubleshooting technical issues related to Fitbit devices, app functionality, and account management, embodying the spirit of the Fitness & Wellness industry.
• Educate users on product features, benefits, and best practices to enhance their health and wellness journey.
• Collaborate with internal teams to identify and resolve complex customer issues, contributing to product improvement within the Fitness & Wellness space.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.
• Proactively gather customer feedback to contribute to service enhancements and product development in the Fitness & Wellness sector.
• Stay up-to-date with the latest Fitbit product updates and Fitness & Wellness trends.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on Fitbit products and support protocols.
• Comprehensive Health Insurance.
• A Generous, Fully Paid Relocation Package to Sofia, Bulgaria (including flight, airport transfer, and initial hotel accommodation).
• Monthly Performance Bonus, recognizing your valuable contributions.
• Opportunities for career growth within the thriving Fitness & Wellness sector.
• A dynamic and supportive international work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed