German Speaking Customer Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is seeking a dedicated professional for our German Speaking Customer Consultant position in Bulgaria, providing high-quality support to a diverse clientele. This is an exceptional opportunity to join one of the most sought-after German-speaking jobs in Europe, set in the vibrant heart of Sofia’s thriving business district.

Requirements

• Native or fluent German (spoken and written) is strictly required for this role.
• Valid EU passport (mandatory) to facilitate seamless onboarding and relocation.
• Strong interpersonal skills and a genuine passion for the Customer Support Services industry.
• Proficiency in basic computer systems and a natural aptitude for problem-solving.
• Professional demeanor with the ability to communicate clearly in a fast-paced environment.

Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring a high level of customer satisfaction in the Customer Support Services sector.
• Maintain accurate customer records and update databases in accordance with company privacy standards.
• Collaborate with cross-functional teams to resolve service-related challenges and improve overall user experience.
• Meet established performance targets and KPIs consistently while maintaining high-quality standards.
• Represent the brand with excellence and contribute to the positive reputation of the company.

Benefits

• Competitive Monthly Salary that exceeds local industry benchmarks.
• Fully Paid Training programs to ensure your success in the German Speaking Customer Consultant position in Bulgaria.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided).
• Attractive Monthly Performance Bonus based on your individual achievements.
• Growth opportunities within one of the most dynamic companies offering jobs in Bulgaria.
• And Much More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed