German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group

8d • Onsite

About The Position

Mercier Consultancy Group is seeking a dynamic German Speaking Solutions Consultant to join a prestigious team within the Customer Support Services industry in Bulgaria. This role offers professional growth and an international lifestyle, ideal for those looking to excel in a fast-paced, client-centric environment. The position involves providing high-level support and consultancy to German-speaking clients, analyzing their needs to offer tailored solutions, and acting as a primary point of contact for complex inquiries. Collaboration with international teams, maintaining accurate CRM documentation, and staying updated on product developments are also key aspects. The role requires meeting and exceeding KPIs, with opportunities for additional rewards through a performance incentive program.

Requirements

• Native or fluent German (spoken and written) is mandatory.
• Valid EU passport or a valid Bulgarian work permit.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication and problem-solving skills with a service-oriented mindset.
• Ability to thrive in an on-site office environment located in the heart of Sofia.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.

Responsibilities

• Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience.
• Analyze client needs to offer tailored solutions, maintaining the high service standards expected in the Customer Support Services sector.
• Act as a primary point of contact, resolving complex inquiries with professionalism and empathy.
• Collaborate with international teams to optimize workflows and contribute to the overall success of our operations in Sofia.
• Maintain accurate documentation of client interactions within our CRM systems.
• Stay updated on product developments to provide accurate, up-to-date technical and service-oriented guidance.
• Meet and exceed individual and team-based KPIs, qualifying for additional rewards through our performance incentive program.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance and comprehensive benefits package
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus linked to individual and team objectives
• Opportunities for internal promotion and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed