Hospitality Customer Experience Manager

Ricoh Americas Holdings • Birmingham, AL

1d

About The Position

The Hospitality Customer Experience Manager leads workplace hospitality, concierge, meeting and event services, and client experience operations in a professional corporate environment. The role serves as the face of Ricoh and its client, delivering strong service, operational excellence, and memorable experiences for employees, clients, and guests. It requires a hands-on leader skilled in relationship management and day-to-day operations, events, vendors, and workplace services.

Requirements

• High school diploma or equivalent required.
• At least 3 years of experience in hospitality, concierge, customer experience, workplace services, hotel operations, or a related field.
• Experience leading teams and managing client-facing operations.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience coordinating meetings, events, catering, and workplace services programs.
• Strong leadership, communication, and relationship-building skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Professional presence and comfort with a high degree of client interaction.
• Strong organizational and problem-solving abilities.
• Commitment to operational excellence and continuous improvement.

Nice To Haves

• College degree preferred.

Responsibilities

• Lead hospitality and concierge operations to provide a seamless client and employee experience.
• Serve as the primary contact for hospitality-related services, executive support, and visitor experiences.
• Greet and support guests, clients, and visitors in a professional and welcoming manner.
• Ensure meeting rooms, reception areas, kitchens, and hospitality spaces are maintained to high standards.
• Manage conference room scheduling, meeting logistics, and conflict resolution.
• Coordinate internal and external meetings, executive visits, firm events, and special projects.
• Oversee catering programs, including vendor management, ordering, quality control, and invoice processing.
• Coordinate with AV, IT, Facilities, Security, and other support teams to execute meetings and events.
• Develop ideas for employee engagement activities, client events, and workplace experiences.
• Provide daily leadership and direction to hospitality and workplace services team members.
• Ensure adherence to standard operating procedures and workplace policies.
• Manage vendor relationships, procurement activities, and service performance.
• Support employee development, workflow management, and operational consistency.
• Partner with Facilities teams to ensure meeting spaces and hospitality areas operate efficiently.
• Prepare operational reports, service metrics, and customized client reporting.
• Maintain workplace documentation, visitor management procedures, and process standards.
• Support executive-level staff with administrative requests, travel coordination, and special projects.
• Manage invoices, budgets, and vendor payments while meeting service quality and profitability objectives.

Benefits

• $1,000 sign-on bonus for new Ricoh members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED