Client Service Supervisor (Japanese Speaking)

00790905-64d0-4a6c-a64d-2cba88c918c3•Honolulu, HI

2d•$54,234 - $72,619

About The Position

The Client Service Supervisor oversees the International Corporate Banking (ICB) Client Service team, supports officers, and works to meet productivity and customer experience objectives. The role helps ICB attain its goals and ensures the department has suitable resources to carry out its work while following applicable legal rules and guidelines. The supervisor keeps ICB operations running effectively by allocating team members to officer requests, monitoring work and workloads, and approving or confirming transactions. The position also supports business planning through recurring reports and provides transaction and documentation support to officers. Additional responsibilities include addressing audit findings, responding to audit and compliance matters, and helping coordinate new-hire setup, training, and introductory meetings. The role is expected to align with the Company's Core Values of “Voyaging Spirit” and “Positively Ohana,” and to demonstrate active listening, effective oral and written communication, an action- and solution-oriented approach, and thoroughness. The position requires fluent spoken and written Japanese, regular use of standard office equipment, and the ability to work in a conventional office setting.

Requirements

High school diploma or GED equivalency.
At least 4 years of work experience as a corporate administrative assistant.
At least 3 years of experience as a Team Lead or at least 2 years of supervisor experience.
Fluent spoken and written Japanese.
Ability to perform light physical work and move or lift items such as boxes, files, and papers weighing up to 20 pounds.
Ability to operate standard office equipment, including a phone, copier, and personal computer, and use work-related devices and applications proficiently.
Ability to communicate clearly verbally and in writing with internal and external customers, and to hear sufficiently for daily discussions and interactions.
Ability to read and understand bank-related documents.
Ability to work in a conventional office setting, sit at a desk or workstation for extended periods, and adapt to different work environments as needed.

Responsibilities

Supervise the International Corporate Banking Client Service team and support officers in meeting productivity and customer experience objectives.
Ensure ICB operations run smoothly by providing adequate resources and system platforms.
Assign team members to officer requests, monitor work, and manage team members’ workloads.
Approve and confirm transactions, including wire and funds transfers, account openings and closings, and official checks; prepare related documentation.
Provide business-planning reports, including daily deposit balance, weekly overdraft, monthly ICB, CD maturing, dormant account, wire transfer, CD exception rate, and outgoing wire over $100,000 reports.
Provide officer transaction support, including opening and closing DDA, SAV, and TM accounts; wire and funds transfers; document preparation and filing; cashier’s checks; and account maintenance.
Address and monitor internal audit findings to prevent repeat offenses.
Respond to audit and compliance matters.
Assist with new-hire processes, including office setup, training, and coordination of introductory meetings.
Interact with internal and external customers in a manner aligned with the Company's Core Values and professional performance expectations.