Japanese-Speaking Tour Guide

JBT Americas • Honolulu, HI

5d

About The Position

The Japanese-Speaking Tour Guide escorts individuals and groups from Japan on sightseeing tours and visits to places of interest, including commercial establishments, public buildings, galleries, museums, and other visitor attractions. The guide provides interesting and educational information and assists with communication and translation with third-party establishments such as hotels and restaurants, as well as during technical visits and site inspections.

The role follows established travel itineraries and schedules, accommodates customers’ special interests and needs, and communicates with Tour Conductors in Japanese. The guide may help customers with hotel check-in and check-out, airport check-in and departure procedures, dining reservations, restaurant menus, and meal payments, and provide consultation during customers’ stays in Hawaii. The position is on-call and not regularly scheduled; work assignments depend on business needs. Casual employees are regularly scheduled for fewer than 20 hours per week.

Requirements

• High school graduate or equivalent experience.
• Able to communicate effectively and professionally in English and Japanese, verbally and in writing.
• Able to read tour itineraries in English and Japanese.
• Possess basic computer skills and working knowledge of hardware and software applications such as Word and Outlook.
• Able to handle stressful situations and solve problems calmly and professionally.
• Able to handle multiple tasks.

Nice To Haves

• At least six months of customer service experience or equivalent experience is desirable.
• Excellent customer service skills in the hospitality industry.
• Knowledge of the tour industry, tour movements, and arrangements.
• Working knowledge of Hawaii’s tourism infrastructure and understanding of the tour characteristics and needs of different countries.

Responsibilities

• Escort individuals and groups from Japan on sightseeing tours and to visitor attractions.
• Provide interesting and educational information during tours.
• Assist with communication and translation with hotels, restaurants, and other third-party establishments, including during technical visits and site inspections.
• Conduct tours in Japanese, including speaking, reading, and writing.
• Follow established travel itineraries and schedules, accommodate special interests and needs, and communicate with Tour Conductors in Japanese.
• Understand tour details and itineraries written in Japanese and English.
• Complete the VIP Royal Road Customer’s Tour Report in Japanese when needed.
• Assist customers with communicating with hotel front desk staff during check-in and check-out.
• Guide customers to airline check-in counters and security gates, provide directions to boarding gates, and explain departure times.
• Assist customers with reading and understanding restaurant menus and explain how to pay meal bills.
• Provide consultation and advice during customers’ stays in Hawaii.
• Perform other duties as assigned.

Benefits

• Casual employees are eligible for statutory benefits if requirements are met.

What This Job Offers

• Education Level: High school or GED