Tour Guide

Idaho National Laboratory • Idaho Falls, ID

10h • $47,424 - $112,068 • Onsite

About The Position

Idaho National Laboratory is hiring a Tour Guide to serve as a professional representative of INL and create informed, meaningful experiences for stakeholders, partners, and the public. The role is based at the Critical Materials and Energy Systems Innovation Center in Idaho Falls and follows a 9x80 schedule with every other Friday off. The position reports to the Tours, Hosting and Protocol manager and requires independent professional judgment to design and deliver experiences that build public trust, deepen understanding of INL’s mission, and support engagement across government, industry, academia, Tribal Nations, and the community.

The Tour Guide leads tours and presentations for varied audiences, making complex scientific and technical topics accessible. The role coordinates visitor logistics, presenters, agendas, and security requirements; supports public outreach and special events; and collaborates with INL’s STEM, Tribal Engagement, communications, Protocol, and Events teams. The successful candidate is expected to become knowledgeable about the laboratory’s facilities and research programs, use AI tools where helpful to improve workflows and content development, and qualify for and maintain a role in the Emergency Operations Center or Joint Information Center, including required training and current knowledge of emergency communications procedures.

This is a multi-level position, with placement based on the depth and breadth of the candidate’s experience and skills. It is a testing-designated position requiring a pre-employment drug screen and periodic drug testing. The pay range is $47,424–$92,568 for Level 1 and $57,444–$112,068 for Level 2. Compensation depends on factors including education, relevant experience, and credentials. A DOE “L” clearance is required. The position may require a flexible schedule, including evenings and weekends, and driving visitors in a government vehicle.

Requirements

• Level 1: Bachelor’s degree from an accredited institution in a relevant field, such as communications, public relations, journalism, education, public administration, marketing, organizational communication, science, engineering, or a related discipline.
• Level 2: Bachelor’s degree from an accredited institution in hospitality, communications, public relations, or a closely related field, plus two years of related experience; or a master’s degree or PhD in hospitality, communications, public relations, or a related discipline.
• Science, engineering, and other technical degrees may qualify when combined with professional experience in public engagement, education, outreach, or communication.
• Related experience may include tour operations, docent or interpretive guide work, visitor services, museum or cultural programming, public education, outreach, or other roles involving regular structured presentations to public audiences.
• Relevant experience will determine placement level.
• Must be able to obtain and maintain a DOE “L” clearance.
• Excellent writing, oral communication, social media, and visual communication skills.
• Valid driver’s license; duties include driving visitors in a government vehicle.
• Ability to work a flexible schedule, sometimes on short notice, including nights and weekends, based on operational needs.
• Ability to stand, walk, sit, stoop, kneel, bend, and work in an office environment; use hand and finger dexterity to keyboard or type, handle materials, manipulate tools, and reach; operate office equipment; and occasionally lift or move up to 35 pounds.
• Sufficient visual acuity and hearing capacity to perform essential functions and interact with people.

Nice To Haves

• Previous public communications experience, particularly focused on science or engineering.
• Experience writing and producing technical materials for a general audience.
• Excellent presentation and organizational skills, high attention to detail, and effective time-management ability.
• Ability to develop contingency plans for visits in response to travel delays, changes in dignitary rank or level, security considerations, and national or international rules, procedures, and customs.
• Enthusiasm for INL’s mission and comfort presenting to large groups.
• Ability to maintain a professional appearance, high energy, and a positive attitude.
• Ability to work independently and collaboratively, and to change direction quickly.

Responsibilities

• Lead engaging tours and presentations, translating complex scientific and technical concepts into accessible content.
• Coordinate tour logistics, schedule presenters, and ensure compliance with security requirements.
• Represent INL as an ambassador and deliver professional experiences for government, industry, community, and VIP audiences, including dignitaries, elected officials, and high-ranking civilians.
• Develop proficiency in the laboratory’s areas, facilities, and research programs and communicate technical information effectively to diverse audiences.
• Support public outreach, including speaking to community groups across Eastern Idaho and engaging students, parents, educators, and other stakeholders at local and regional events.
• Work with INL’s STEM and Tribal Engagement teams to align visits with INL mission areas and accurately and respectfully represent cultural, educational, and programmatic priorities.
• Partner with INL communications teams to coordinate outreach and deliver cohesive, mission-driven programming.
• Collaborate with the Tours, Hosting, and Protocol team, sharing responsibilities to provide polished visitor experiences.
• Prepare visitor agendas and ensure arrangements are coordinated and responsible parties are informed.
• Identify ways to use artificial intelligence tools to streamline workflows, support content development, and improve efficiency.
• Support the Protocol and Events Team, including special events that may require evenings and weekends.
• Qualify for and maintain a position within INL’s Emergency Operations Center or Joint Information Center; maintain knowledge of emergency communication programs and procedures and complete annual training qualifications.
• Drive visitors in a government vehicle as required.

Benefits

• Medical, dental, and vision coverage, and flexible spending accounts.
• 401(k) with a 4.2% employer contribution and up to a 4.8% match for regular positions; postdoctoral positions have self-contribute access.
• Paid time off (personal leave).
• Employee Education Program with tuition assistance for eligible positions.
• Comprehensive relocation package.
• Benefit eligibility is subject to factors including employment status and position classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level