Tour Guide

Travel + Leisure Co. • Windsor, CO

1d

About The Position

The Tour Guide is the first point of contact for guests and owners, creating a welcoming arrival experience and supporting the guest journey. The role manages presentation check-in, coordinates administrative activities, prepares presentation areas, and ensures a seamless transition to licensed Real Estate Agents. In accordance with California Department of Real Estate regulations, the position is strictly non-sales in nature while providing a pathway to a licensed Real Estate Sales role.

The position includes comprehensive onboarding and compliance training, plus support for obtaining a California Real Estate License, including pre-licensing coursework and examination fees. Associates who obtain licensure become eligible to transition into a commissioned Sales Associate role.

Compensation is $16.90 per hour, non-exempt. The position is eligible for flat-rate booking verification bonuses and administrative incentives. Compensation for this unlicensed role is not tied to real estate sales, transactions, or property values. Benefits are offered to associates working 30 or more hours per week, with some benefits potentially available to associates working fewer hours where required by law.

Requirements

• High school diploma or equivalent required.
• Willingness and ability to obtain a California Real Estate License within six months of hire.
• Experience using computers, tablets, and digital business applications.
• Professional presence and ability to deliver exceptional hospitality and build positive guest relationships.

Nice To Haves

• Customer service, hospitality, retail, or other guest-facing experience preferred.

Responsibilities

• Welcome guests and owners with a warm, professional, hospitality-focused experience.
• Verify guest identities and confirm scheduled presentation appointments.
• Maintain accurate guest information and records in the CRM system.
• Prepare presentation areas, including audio/visual equipment and presentation materials.
• Provide general information about resort amenities, services, and local attractions.
• Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
• Complete administrative tasks, required documentation, compliance training, and team meetings.
• Support daily operations and perform additional responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Paid time to volunteer at an approved organization of your choice (Wish Day).
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.
• Depending on position, paid time off, parental leave, and holidays.
• Pre-licensing education and subsidized licensing process, including examination fees.
• Flat-rate booking verification bonuses and administrative incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED