Tour Guide

Travel + Leisure Co. • Napa, CA

1d

About The Position

The Tour Guide is the first point of contact for guests and owners, creating a welcoming arrival experience. The role supports the guest journey by managing presentation check-in, coordinating administrative activities, preparing presentation areas, and ensuring a smooth handoff to licensed Real Estate Agents. In compliance with California Department of Real Estate (DRE) regulations, this is a strictly non-sales role and may not involve sales-related discussions or influencing purchase decisions.

The position includes comprehensive onboarding and compliance training, as well as support toward obtaining a California Real Estate License within six months of hire. Travel + Leisure Co. provides pre-licensing coursework and subsidizes the licensing process, including examination fees. After licensure, associates may become eligible to transition to a commissioned Sales Associate role.

Compensation is $16.90 per hour, with eligibility for flat-rate booking verification bonuses and administrative incentives. The posting states target annual compensation of $70,000, with potential earnings of $200,000 or more for top performers exceeding minimum production requirements. Compensation for the unlicensed role is not tied to real estate sales, transactions, or property values.

Requirements

• High school diploma or equivalent.
• Willingness and ability to obtain a California Real Estate License within six months of hire.
• Experience using computers, tablets, and digital business applications.
• Professional presence and ability to deliver exceptional hospitality and build positive guest relationships.
• Customer service, hospitality, retail, or other guest-facing experience is preferred, not required.

Nice To Haves

• Customer service, hospitality, retail, or other guest-facing experience.

Responsibilities

• Welcome guests and owners with a warm, professional, hospitality-focused experience.
• Verify guest identities and confirm scheduled presentation appointments.
• Maintain accurate guest information and records in the CRM system.
• Prepare presentation areas, including audio/visual equipment and presentation materials.
• Provide general information about resort amenities, services, and local attractions.
• Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
• Complete administrative tasks, required documentation, compliance training, and team meetings.
• Support daily operations and perform additional responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage for eligible associates.
• Flexible spending accounts.
• Life and accident coverage.
• Disability coverage.
• Paid time to volunteer at an approved organization through a Wish day.
• 401(k) with employer match, subject to eligibility requirements.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program.
• Depending on position, paid time off, parental leave, and holidays.
• Pre-licensing education and subsidized California Real Estate License process, including examination fees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED