Tour Guide
About The Position
The Tour Guide is the first point of contact for guests and owners, creating a welcoming arrival experience and supporting their journey through presentation check-in, administrative coordination, and handoff to the licensed Sales team. The role is strictly non-sales in nature under California Department of Real Estate regulations and provides a structured pathway toward a licensed Real Estate Sales role. The Tour Guide welcomes guests, verifies identities and appointments, maintains guest records in the CRM, prepares presentation spaces and equipment, and provides general information about resort amenities and local attractions. The role also includes administrative tasks, documentation, compliance training, team meetings, and other operational support. Associates may not discuss sales-related information, interpret legal documents, answer detailed property inventory or value questions, or influence purchasing decisions. Travel + Leisure Co. provides onboarding and compliance training, along with pre-licensing education and subsidized licensing support. After successfully obtaining a California Real Estate License, associates become eligible to transition to a commissioned Sales Associate role. Compensation for this unlicensed role is hourly, with eligibility for flat-rate booking verification bonuses and administrative incentives; compensation is not tied to real estate sales, transactions, or property values.
Requirements
- High School Diploma or equivalent required.
- Willingness and ability to obtain a California Real Estate License within six months of hire.
- Experience using computers, tablets, and digital business applications.
- Professional presence and ability to deliver exceptional hospitality and build positive guest relationships.
Nice To Haves
- Customer service, hospitality, retail, or other guest-facing experience preferred.
Responsibilities
- Welcome guests and owners with a warm, professional, hospitality-focused experience.
- Verify guest identities and confirm scheduled presentation appointments.
- Maintain accurate guest information and records within the CRM system.
- Prepare presentation areas, including audio/visual equipment and presentation materials.
- Provide general information about resort amenities, services, and local attractions.
- Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
- Complete administrative tasks, required documentation, compliance training, and team meetings.
- Support daily operations and perform additional responsibilities as assigned.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match, subject to eligibility requirements including tenure
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
