Tour Guide

Travel + Leisure Co. • San Francisco, CA

1d

About The Position

The Tour Guide is the first point of contact for guests and owners, creating a welcoming arrival experience that reflects Travel + Leisure Co.'s hospitality standards. The role supports the guest journey by checking in guests for presentations, coordinating administrative activities, preparing presentation areas, and facilitating a seamless handoff to licensed Real Estate Agents. Under California Department of Real Estate (DRE) regulations, the position is strictly non-sales in nature. Associates may not discuss sales-related information, explain contracts or legal documents, answer detailed questions about property inventory or values, or influence purchasing decisions.

Travel + Leisure Co. provides onboarding, compliance training, pre-licensing education, and licensing-process support, including examination fees. Associates are expected to obtain a California Real Estate License within six months of hire. After licensure, associates may become eligible to transition into a commissioned Sales Associate role.

The posting states an hourly rate of $16.90 and later lists an hourly rate of $19.61. It also describes flat-rate booking verification bonuses, administrative incentives, and potential transaction bonuses. The stated target annual compensation is $70,000, with top performers potentially earning more than $200,000. Actual compensation may vary based on factors including performance, experience, education, skills, training, and work location.

Requirements

• High school diploma or equivalent required; the posting states that experience may be accepted in place of education unless legally prohibited.
• Willingness and ability to obtain a California Real Estate License within six months of hire.
• Experience using computers, tablets, and digital business applications.
• Professional presence and the ability to provide exceptional hospitality and build positive guest relationships.

Nice To Haves

• Customer service, hospitality, retail, or other guest-facing experience preferred.

Responsibilities

• Welcome guests and owners with a warm, professional, hospitality-focused experience.
• Verify guest identities and confirm scheduled presentation appointments.
• Maintain accurate guest information and records in the CRM system.
• Prepare presentation areas, including audio/visual equipment and presentation materials.
• Provide general information about resort amenities, services, and local attractions.
• Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
• Complete administrative tasks, required documentation, compliance training, and team meetings.
• Support daily operations and perform additional responsibilities as assigned.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid volunteer time through a Wish day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED