Japanese-Speaking Tour Guide

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Honolulu, HI

2d

About The Position

JTB Hawaii Travel, LLC is seeking a Japanese-Speaking Tour Guide to escort individuals and groups from Japan on sightseeing tours and visits to commercial establishments, public buildings, galleries, museums, and other attractions. The guide provides interesting and educational information and assists with communication and translation at third-party establishments, including hotels, restaurants, technical visits, and site inspections.

The role involves guiding in Japanese, following established itineraries and schedules, accommodating travelers’ special interests and needs, and communicating with tour conductors. The guide may also assist customers with hotel and airport check-in and check-out, dining reservations, restaurant menus and payments, and provide consultation and advice during their stay in Hawaii. This is an on-call role without a set schedule; business needs determine when work is assigned. Casual employees are regularly scheduled for fewer than 20 hours per week.

Requirements

• High school graduate or equivalent experience.
• Able to communicate effectively and professionally in English and Japanese, both verbally and in writing, with employees, business partners, and clients.
• Able to read tour itineraries in English and Japanese.
• Basic computer skills and working knowledge of hardware and software applications such as Word and Outlook.
• Able to handle stressful situations and solve problems calmly and professionally.
• Able to handle multiple tasks.
• Meet the physical and communication demands described for the role, including constant standing, walking, vision, hearing, eye-hand-foot coordination, talking to customers, receiving verbal and written instructions, reading, and visiting or working at different worksites.

Nice To Haves

• At least six months of customer service experience or equivalent experience is desirable.
• Excellent customer service skills in the hospitality industry.
• Knowledge of the tour industry, tour movements, and arrangements; working knowledge of Hawaii’s tourism infrastructure; and understanding of the tour characteristics and needs of different countries.

Responsibilities

• Escort individuals and groups from Japan on sightseeing tours and visits to places of interest.
• Provide interesting and educational information to tour participants.
• Assist with translation and communication at hotels, restaurants, technical visits, site inspections, and other third-party establishments.
• Follow established itineraries and schedules, accommodate travelers’ special interests and needs, and communicate with tour conductors in Japanese.
• Understand tour details written in Japanese and complete the VIP ROYAL ROAD CUSTOMER’S TOUR REPORT in Japanese when needed.
• Assist customers with communication with hotel front desk staff during check-in and check-out.
• Guide customers to airline check-in counters and security gates, provide directions to boarding gates, and explain gate departure times.
• Assist customers with reading and understanding restaurant menus and explain how to pay meal bills.
• Provide consultation and advice to customers during their stay in Hawaii.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED