Onboarding Coordinator- French Speaking

ANTAGENE•Loveland, CO

6d•$28 - $33•Remote

About The Position

The Customer Support Onboarding Coordinator delivers Antech’s commitment to empathetic and caring veterinary diagnostic support. The role coordinates onboarding, installation, and training activities for reference lab and in-house diagnostic customers, partnering with commercial teams and internal support functions from commercial close through site surveys, technical installation, implementation, training, and post-implementation relationship building. The coordinator is accountable for ensuring functional tasks are completed and for delivering an optimal customer experience. The position is remote, and the candidate must be located in Colorado. French bilingual proficiency is required. Travel may be up to 30% of the time, with demand varying throughout the year. The target pay is $28.17–$33.00 per hour.

Requirements

Must be bilingual in French.
Must be located in Colorado.
Vet Tech, Vet Nurse, Vet Assistant, or DVM qualification with relevant veterinary practice experience.
At least 5 years of product-facing or customer-facing experience.
Experience managing customer technical or commercial support.
Clear understanding of the stages of customer commercial and technical onboarding.
Excellent project management skills, including prioritizing multiple tasks and delivering onboarding on time, on target, and within budget.
Strong interpersonal, verbal communication, influencing, and written communication skills.
Business presentation skills and comfort presenting internally and externally.
Negotiation skills and ability to work effectively with internal and external partners.
Good judgment and decision-making skills, including making trade-offs while prioritizing ethics and efficacy.
Ability to collaborate effectively and resolve conflicts between individual needs and organizational requirements.
Ability to analyze complex situations, proactively identify opportunities and issues, and solve cross-functional problems.

Nice To Haves

Knowledge of reference lab and in-house diagnostic technologies and their application in routine veterinary practice.

Responsibilities

Project-manage customer onboarding deployments in partnership with field support specialists, sales, the PIMS integration team, and technical services.
Coordinate planning and scheduling for reference lab onboarding and in-house diagnostic installations, including order visibility, timely delivery of supplies and equipment, equipment installation, and case closure.
Serve as the primary customer contact for installation projects, coordinating onboarding dates, PIMS integration activities, field specialist scheduling, and product availability timelines.
Coordinate with internal and external resources to meet established schedules.
Measure customer satisfaction throughout onboarding and provide customer service that supports long-term retention.
Review assigned sales orders for customer contact information, required product delivery, and order accuracy.
Oversee changes throughout the process and adjust plans from initial contact through project completion.
Compile pre-installation information for each project stage and alert leadership and commercial teams to issues that could affect onboarding success.
Coordinate with leadership, sales, logistics, freight, field specialists, and customers to prepare for installation day.
Maintain the Field Specialists’ installation calendar, including installations, customer training, service calls, and vacation time.
Schedule installations and service calls to minimize company travel and accommodation costs.
Record installation and repair case data promptly and accurately in CRM.
Apply working knowledge of commercial functions and veterinary hospital workflows to support customer onboarding.