Operational Excellence Coach (French Speaking)

QAD, Inc.•Atlanta, GA

6h•$125,000 - $150,000•Remote

About The Position

The Operational Excellence (OpEx) Coach leads Lean and cultural transformations for customer organizations in the Food & Beverage, CPG, and general manufacturing industries. The role combines implementation of QAD Redzone software with expert-level coaching to help customers achieve personal growth and productivity gains. Coaches work in autonomous teams led by a Coach Director and use practical plant experience and a lead-through-doing approach. They work directly with shop-floor staff, frontline leaders, continuous improvement directors, and C-level executives. This is a full-time, exempt, remote position requiring travel for 42 weeks annually, generally Monday through Thursday. Coaches must be willing and able to drive and fly to customer locations, traveling up to 80% as needed. The role requires fluency in English and French and authorization to work in the United States; sponsorship is not available.

Requirements

Fluency in both English and French.
Senior operations leadership experience in manufacturing environments.
Previous direct, hands-on manufacturing experience, such as Operations Manager, Production Supervisor, or Continuous Improvement Manager.
Experience using Overall Equipment Effectiveness (OEE) and its components to drive production results and continuous improvement.
Ability to plan, organize, and work effectively in a dynamic environment while addressing multiple demands from internal teams and clients.
Ability to develop and maintain strong relationships with clients and internal teams.
Excellent interpersonal and organizational skills.
Strong written and verbal communication skills.
Sound judgment and excellent assessment skills.
Ability to manage time effectively and work in a fast-paced, high-growth environment.
Ability to prioritize tasks across active projects and meet critical-path deadlines.
Advanced knowledge of Microsoft Office, including PowerPoint, Word, Excel, and Outlook.
Comfort communicating technical requirements related to networking, wireless, and software.
Ability to learn software required for the role.
Proof of a valid state driver's license.
Bachelor's degree in a relevant field; examples include Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, or Business Management.
Must be authorized to work in the United States; sponsorship is unavailable.
Ability and willingness to travel by driving and flying to customer locations, up to 80% as needed.

Nice To Haves

Two years in a similar position providing direct coaching to business clients.
Programmable Logic Controller (PLC) experience and familiarity.

Responsibilities

Oversee and coach 5–7 customers at a time.
Train customers on Redzone software workflows through multiple 90-day on-site deployments.
Facilitate shop-floor Huddles and leadership-team Daily Vital Signs meetings to support action cycles.
Track performance data and customer gains throughout deployments.
Lead customer process-improvement and kaizen activities.
Share feedback with frontline teams and leadership to encourage positive behavior change and improved results.
Facilitate remote weekly customer progress meetings.
Identify customer success stories and results to guide celebrations of wins.
Manage project schedules with customers.
Provide Success Assessments upon project completion.
Deliver executive overviews and explain Redzone programs to customers.
Troubleshoot customer technical issues as needed.
Support customers in identifying next steps in their Redzone journey.
Perform other duties as assigned.