Operational Excellence Coach (Spanish Speaking)

QAD, Inc.•San Diego, CA

5h•$125,000 - $150,000•Remote

About The Position

The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains. This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States. Bilingual in English and Spanish is required.

Requirements

Fluent in both English and Spanish required.
Senior Operations Leadership experience in manufacturing environments required
Previous experience working in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and/or Continuous Improvement Manager
Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
Ability to develop/maintain strong relationships with clients and internal teams
Excellent interpersonal and organizational skills
Strong written and verbal communication skills
Sound judgment and excellent assessment skills
Ability to manage time effectively and to work in a high paced, high growth environment
Ability to prioritize tasks within active projects to meet critical path deadlines
Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
Able to learn software required to perform successfully in this position
Must be able to provide proof of valid state drivers license

Nice To Haves

Programmable Logic Controller (PLC) experience and familiarity is desired, but not required
2 years in a similar position, providing direct coaching to business clients, is desired but not required

Responsibilities

Oversees and coaches 5-7 customers at a time
Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
Tracks performance data and customer uplifts throughout the deployment
Leads process improvement and kaizen activities for customers
Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
Facilitates remote weekly customer progress meetings
Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
Manages project schedules with customers
Provides Success Assessments upon project completion
Delivers executive overviews and provides customers with information related to all Redzone programs
Troubleshoots customer technical issues as needed
Supports customer identification of next steps in their Redzone journey
Other duties as assigned