Operational Excellence Coach (Spanish Speaking)

Redzone•San Diego, TX

3h•Remote

About The Position

The Operational Excellence (OpEx) Coach leads Lean and cultural transformations for customers in the Food & Beverage, CPG, and general manufacturing industries through implementation of QAD Redzone software and expert coaching. Coaches work in highly autonomous teams led by a Coach Director and apply practical experience delivering continuous improvement in plants, with a lead-through-doing approach. They work directly with shop-floor staff, frontline leaders, continuous improvement directors, and C-level executives to support personal growth and productivity gains. This is a full-time, exempt, remote position requiring travel for 42 weeks annually, Monday through Thursday, throughout the United States. Coaches must be able and willing to drive and fly to customer locations as needed, with travel of up to 80%. Applicants must be authorized to work in the United States; sponsorship is unavailable. Fluency in English and Spanish is required.

Requirements

Fluency in both English and Spanish.
Senior operations leadership experience in manufacturing environments.
Previous hands-on experience in manufacturing roles such as Operations Manager, Production Supervisor, and/or Continuous Improvement Manager.
Experience using Overall Equipment Effectiveness (OEE) and its components to drive production results and continuous improvement.
Ability to plan, organize, and work effectively in a dynamic environment while addressing multiple demands from internal teams and clients.
Ability to develop and maintain strong relationships with clients and internal teams.
Excellent interpersonal and organizational skills.
Strong written and verbal communication skills.
Sound judgment and excellent assessment skills.
Ability to manage time effectively and work in a fast-paced, high-growth environment.
Ability to prioritize tasks within active projects to meet critical-path deadlines.
Advanced knowledge of MS Office, including PowerPoint, Word, Excel, and Outlook.
Comfort with technology and communicating technical requirements related to networking, wireless, and software.
Ability to learn the software required for the role.
Proof of a valid state driver’s license.
Bachelor of Arts or Bachelor of Science in a relevant field; examples include engineering, manufacturing, organizational leadership/management, supply chain management, or business management.

Nice To Haves

Two years in a similar position providing direct coaching to business clients.
Experience or familiarity with Programmable Logic Controllers (PLCs); desired but not required.

Responsibilities

Oversee and coach 5–7 customers at a time.
Train customers on Redzone software workflows through multiple 90-day onsite deployments.
Facilitate shop-floor huddles and leadership-team Daily Vital Signs meetings to support action cycles.
Track performance data and customer uplifts throughout deployments.
Lead customer process-improvement and kaizen activities.
Share feedback with frontline teams and leadership to drive positive behavior change and improve results.
Facilitate weekly remote customer progress meetings.
Identify notable customer stories and results to guide celebrations of wins.
Manage project schedules with customers.
Provide Success Assessments upon project completion.
Deliver executive overviews and provide customers with information about Redzone programs.
Troubleshoot customer technical issues as needed.
Support customers in identifying next steps in their Redzone journey.
Perform other duties as assigned.