Growth (Russian speaking)

Column•San Francisco, CA

1d•$140,000 - $250,000•Onsite

About The Position

Column’s Growth team manages highly strategic customer relationships. This role is responsible for overseeing customer management and serving as a trusted partner, advisor, and advocate for a broad range of customers. It will also help design and implement the strategy, processes, and content needed to scale the function. The position has a specific international focus: at least half of the role is dedicated to building and managing partnerships with banks across the CIS and Eastern Europe, with the remainder focused on Column’s core fintech partners. The role involves close collaboration with Executive, Solutions Engineering, Sales, Compliance, and Correspondent Banking teams to support onboarding, address issues and growth opportunities, and maintain healthy, mutually beneficial relationships. It also represents customer perspectives in Column’s strategy, including product roadmaps and go-to-market motions. This is an in-person role based at Column’s San Francisco Presidio office, with an expectation to work there at least three days per week. Periodic travel to the CIS region and Eastern Europe is required.

Requirements

At least 5 years of relevant work experience.
Professional fluency in Russian.
Strong project-management and organizational skills, including the ability to manage customer partnerships and coordinate with internal teams.
Ability to navigate ambiguity and help build processes with little guidance.
Persuasive communication skills and the ability to build trust, respond helpfully, and turn skeptics into advocates.
Curiosity and ability to uncover customer needs and learn about the industry, competitive landscape, and product offerings.
Interest in continuous improvement, working with data, and soliciting feedback.

Nice To Haves

A mix of experience in Consulting, Private Equity, Investment Banking, Venture Capital, or an equivalent role, combined with operating experience at an early-stage company and/or selling a new line of business.
Prior experience in financial services.

Responsibilities

Help establish customer-facing strategy, processes, playbooks, systems, and best practices; identify patterns and build repeatability.
Manage all aspects of customer relationships with Column, from onboarding and implementation through ongoing account management and expansion.
Serve as the day-to-day lead for bank partners across the CIS and Eastern Europe, guiding them through onboarding and owning their ongoing relationships.
Build relationships across customer organizations, develop advocates, and identify new use cases for partnering with Column.
Proactively identify challenges and growth opportunities and work with internal and external stakeholders to develop solutions.
Share market feedback, trends, findings, and recommendations to inform Column’s growth strategy and product roadmap.
Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements.
Travel periodically to the CIS region and Eastern Europe to meet bank partners in person.

Benefits

Comprehensive health, dental, and vision plans, with options fully covered for employees and their dependents.
Family planning and fertility benefits through Carrot, including reimbursement of up to $20,000 in qualified expenses.
Monthly rent subsidy of up to $2,000 post-tax for employees living within 2 miles of the office.
FSA and HSA account options.
401(k) plan, including self-directed brokerage options.
Flexible time-off policy.
Sabbatical program offering up to 8 weeks of fully paid leave after five years.
Paid parental leave: 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers.
Annual backup childcare reimbursements of up to $4,500.
Catered lunches and dinners for San Francisco employees.
Commuter benefits, including paid transportation to and from the office.
Regular team-building events, including an annual offsite.
Equity.