Patient Scheduling Coordinator - Russian Speaking

USA Clinics Group•Northbrook, IL

1d•Onsite

About The Position

USA Clinics Group is hiring a Russian-speaking Patient Scheduling Coordinator to connect patients with medical care by scheduling appointments and supporting patient engagement and retention. The role is based onsite in Northbrook, Illinois, and is full-time, Monday through Friday. Candidates must be fluent in English and Russian. Compensation is $20–$23 per hour, based on experience and qualifications. No medical experience is required; comprehensive training is provided.

Requirements

Fluency in English and Russian.
At least 1 year of call center experience in customer service, retention, or a similar role.
Prior experience in customer engagement or a retention-driven call center environment.
Exceptional verbal and written communication skills.
Strong organizational, data-entry, and follow-up skills.
Proficiency in Word, Excel, and call center systems.
Ability to empathize with patients and confidently guide them toward a solution.
Ability to follow scripts and decision trees as required.
Adaptability to a fast-paced, target-driven environment.
Regular, consistent, and punctual attendance.

Nice To Haves

Experience in the medical industry.

Responsibilities

Handle high-volume inbound and outbound calls.
Present a positive, professional, and energetic approach to patients.
Meet and exceed scheduling- and retention-related key performance indicators.
Educate patients about services, benefits, and appointment details.
Follow up proactively with patients to support continued care and appointment attendance.
Resolve patient concerns efficiently while maintaining a high level of customer service.
Accurately enter patient information and schedule appointments in the system.
Collaborate with the team to drive patient engagement and retention.
Follow scripts, decision trees, and compliance protocols.
Perform additional duties as required.