Patient Scheduling Coordinator - Spanish Speaking
USA Clinics Group•Northbrook, IL
•$40,000 - $48,000•Onsite
About The Position
USA Clinics Group is hiring a Spanish-speaking Patient Scheduling Coordinator for its Northbrook, Illinois location. The coordinator connects patients with medical care by handling inbound and outbound calls, educating patients about services and appointments, addressing concerns, and scheduling appointments. The role is full-time, Monday through Friday, and involves working in a fast-paced, target-driven environment with scheduling and retention performance metrics. Bilingual fluency in English and Spanish is required. No medical experience is necessary; comprehensive training is provided.
Requirements
- Fluent in English and Spanish.
- At least 1 year of call center experience in customer service, retention, or a similar role.
- Prior experience in customer engagement or a retention-driven call center environment.
- Exceptional verbal and written communication skills.
- Strong organizational, data entry, and follow-up skills.
- Proficiency in Word, Excel, and call center systems.
- Ability to empathize with patients and confidently guide them toward a solution.
- Ability to follow scripts and decision trees.
- Adaptability to a fast-paced, target-driven environment.
- Regular, consistent, and punctual attendance.
Nice To Haves
- Experience in the medical industry.
Responsibilities
- Handle high-volume inbound and outbound calls.
- Present a positive, professional, and energetic approach to patients.
- Meet and exceed key performance metrics related to scheduling and retention.
- Educate patients about services, benefits, and appointment details.
- Follow up proactively with patients to support continued care and appointment attendance.
- Resolve patient concerns efficiently while maintaining a high level of customer service.
- Accurately enter patient information and schedule appointments in the system.
- Collaborate with the team to drive patient engagement and retention.
- Follow scripts, decision trees, and compliance protocols.
- Perform additional duties as required.
Benefits
- Health insurance, including medical, dental, and vision.
- Retirement plan.
- Paid time off, including vacation and sick leave.
- Competitive compensation package.
- Comprehensive training.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
