Patient Scheduling Coordinator - Russian Speaking
About The Position
The Patient Scheduling Coordinator connects patients with essential medical care by engaging potential and existing patients and scheduling appointments in a fast-paced, target-driven environment. The role handles inbound and outbound calls, educates patients about services and appointment details, follows up to support continued care and attendance, and resolves concerns while providing strong customer service. Comprehensive training is provided; prior medical experience is not required. The position is onsite in Northbrook, Illinois, and requires fluency in English and Russian. The schedule is full-time, Monday through Friday, with compensation of $20–$23 per hour based on experience and qualifications.
Requirements
- Fluency in English and Russian.
- At least 1 year of call center experience in customer service, retention, or a similar role.
- Prior experience in customer engagement or a retention-driven call center environment.
- Exceptional verbal and written communication skills.
- Strong organizational, data-entry, and follow-up skills.
- Proficiency in Word, Excel, and call center systems.
- Ability to empathize with patients while confidently guiding them toward a solution.
- Ability to follow scripts and decision trees as required.
- Adaptability to a fast-paced, target-driven environment.
- Regular, consistent, and punctual attendance.
Nice To Haves
- Experience in the medical industry.
Responsibilities
- Handle high-volume inbound and outbound calls.
- Present a positive, professional, and energetic approach to patients.
- Meet and exceed key performance indicators related to scheduling and retention.
- Educate patients about services, benefits, and appointment details.
- Proactively follow up with patients to support continued care and appointment attendance.
- Resolve patient concerns efficiently while maintaining a high level of customer service.
- Accurately enter patient information and schedule appointments in the system.
- Collaborate with the team to drive patient engagement and retention.
- Follow scripts, decision trees, and compliance protocols.
- Perform additional duties as required.
Benefits
- Health insurance, including medical, dental, and vision coverage.
- Retirement plan.
- Paid time off, including vacation and sick time.
- Rapid career advancement opportunities.
- Competitive compensation package.
- Positive, team-oriented environment.
- Opportunity to work with cutting-edge technology.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
