HHA Scheduling Coordinator - Spanish Speaking
About The Position
HCS is seeking an experienced, professional, detail-oriented HHA Scheduling Coordinator. The role supervises field staff and manages caregiver and nurse schedules to support consistent client care, reduce unscheduled shifts and overtime, and meet client needs within budget. It oversees coordination of new admissions and communication among care coordination, operational, sales, clinical, service-location, and recruiting teams. The position also handles scheduling-related client complaints and employee relations matters, and contributes to recruitment, hiring, and orientation activities. Bilingual candidates are encouraged; the posting seeks bilingual candidates fluent in Spanish as well as Russian, Chinese, or Haitian Creole. The role may require a flexible schedule, including nights and weekends, to resolve escalated scheduling issues. The position offers health, dental, and vision coverage; a 401(k) with company match; paid holidays; a PTO package; paid orientation; and an employee referral program. The stated pay range is $20–$26 per hour.
Requirements
- At least 3 years of progressive homecare or health care experience is preferred.
- Strong written and oral communication skills and the ability to work with a wide range of constituencies in a diverse environment.
- Ability to coach employees at all organizational levels.
- Excellent computer skills, including use of an EMR, email, and spreadsheet data review and analysis.
- Excellent coaching and interpersonal skills, with the ability to build trust and establish and maintain effective working relationships; must be a team player.
- Ability to motivate and develop staff.
- Ability to handle confidential documents and sensitive information professionally.
- Ability to work effectively in a fast-paced setting using technology-based programs and platforms, perform simple accounting procedures, and maintain an effective recordkeeping system.
- Experience mediating and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
- Skill in investigating and resolving employee or client relations issues, including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
- Ability to handle multiple projects, changing priorities, and frequent heavy workloads, which may require work outside normal business hours.
- Exemplary organizational and time-management skills.
- Bilingual candidates are encouraged; the posting seeks candidates fluent in Spanish as well as Russian, Chinese, or Haitian Creole.
Nice To Haves
- Bilingual ability; the posting encourages bilingual candidates and seeks fluency in Spanish as well as Russian, Chinese, or Haitian Creole.
- At least 3 years of progressive homecare or health care experience is preferred.
Responsibilities
- Supervise field staff and manage schedules to minimize unscheduled shifts and overtime and ensure timely admission of referrals.
- Manage and oversee coordination of new admissions, ensuring timely referral-to-admission conversion and keeping operational leaders and sales employees informed about activities that affect admissions.
- Receive, investigate, and resolve client complaints related to scheduling.
- Communicate recruiting needs to the Recruiting Department and participate in recruitment, hiring, interviewing potential field staff, and orientation activities.
- Ensure field employees receive progressive disciplinary action for non-clinical performance issues as necessary.
- Coordinate caregiver and nurse schedules to promote client consistency, minimize overtime and incentives, and meet client needs within budget.
- Manage or oversee mass communications with regional field employees to engage them and share pertinent information.
- Ensure effective communication between Care Coordination and service-location leadership, clinical leadership, and recruiting.
- Coordinate and collaborate with the clinical team to optimize staffing assignments for patient care delivery.
- Work a flexible schedule, including nights and weekends, when required to resolve escalated scheduling issues.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid holidays
- PTO package
- Paid orientation
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
