Medical Administrative Assistant - Russian Speaking

Pacific Skin Institute•Sacramento, CA

6h•Onsite

About The Position

Pacific Skin Institute is seeking a motivated, team-centered Medical Administrative Assistant for its Sacramento Administrative Office. This health administration role focuses on customer service, helping patients obtain services, and supporting a comfortable patient experience when they see a doctor. The position does not involve face-to-face patient contact; communication with patients and providers takes place by phone or through the Epic electronic medical records system from the administrative office. The assistant schedules appointments and procedures, collects appropriate clinical information, supports clinical staff with incoming patient calls, and coordinates with provider teams to help patients access care in a timely manner. The role handles calls for four clinic locations, processes referrals and faxes, maintains accurate patient information, and uses waitlists and callback lists to fill provider schedules. Phone and EMR messaging make up about 75% of day-to-day communication, with an expected volume of approximately 70 patient calls per day. Office hours are 7:00 a.m. to 6:00 p.m. Monday through Friday, with varying shifts: 7:00 a.m.–4:00 p.m., 8:00 a.m.–5:00 p.m., or 9:00 a.m.–6:00 p.m. Russian-speaking ability is required.

Requirements

Russian-speaking ability.
Motivated, team-centered attitude.
Passion for customer service and helping patients obtain needed services.

Responsibilities

Answer incoming phone calls professionally and courteously and provide exemplary customer service.
Schedule new and returning patient appointments and procedures.
Collect appropriate clinical information to support efficient workflow.
Coordinate patient care and support clinical staff in response to incoming patient calls across four clinic locations.
Communicate with provider teams to help ensure timely access to care.
Provide accurate patient information for departments to view daily and maintain open communication with staff to support quality patient care.
Process incoming patient referrals and faxes.
Communicate with patients and providers by telephone and through the Epic EMR messaging system.
Use waitlists and callback lists to fill provider schedules.
Handle an expected volume of about 70 patient phone calls per day.