Medical Information Specialist - (French & English Speaking)

EVERSANA

10h•Remote

About The Position

The Medical Information Specialist is a full-time, home-office-based position within EVERSANA’s Medical Communications team. The role supports healthcare providers, patients, and industry clients by responding to product information requests, identifying and documenting adverse events and product quality issues, and preparing medical communications. The preferred location is remote in the UK, Ireland, Poland, Germany, Spain, Portugal, or Italy. The job holder must be legally eligible to work in the UK or European Union. The specialist responds to drug information inquiries in French and English by phone and in writing, including translating documents and responses between the languages. The role requires identifying and processing adverse events and product complaints in line with company and client procedures and applicable local regulatory requirements. It also involves evaluating medical literature, preparing written responses, coordinating quality complaint processes, and supporting miscellaneous research, system development, sales training, and field liaison projects. The position works European hours between 8 a.m. and 6 p.m. CET, Monday through Friday. The employee may be asked to work on bank holidays, receiving a day off in lieu. On-call responsibilities may be assigned. Travel is generally not required but may be up to 10%.

Requirements

A degree in life sciences or healthcare, or equivalent.
Strong clinical background.
Excellent verbal and written communication skills.
English proficiency at C1 level.
Fluency in French in addition to English; strong translation skills.
Legal eligibility to work in the UK or European Union.
Ability to work European hours between 8 a.m. and 6 p.m. CET, Monday through Friday.
Ability to travel up to 10%.
Computer proficiency in Microsoft Word, Excel, and other Windows applications.

Nice To Haves

Pharma D, M Pharma, or a relevant Master of Science degree; other relevant qualifications include degrees in Pharmacy, Biomedical Sciences, Anatomy and Physiology, Health Science, or Human Science.
Experience in call centres, medical information, the pharmaceutical industry, or clinical settings, including medical writing.
Native French and fluent English.
Experience with Medical Information Management Systems, safety databases, or equivalent.
Positive attitude, energy, and the ability to encourage and motivate others.
Strong communication skills, including the ability to articulate ideas and encourage participation.
Ability to turn creative ideas into original solutions.
Professional integrity, credibility, and ethical conduct.

Responsibilities

Translate documents and responses between English and the target language, and deliver translated responses by phone or in writing.
Triage and respond to drug information inquiries from healthcare professionals and consumers or patients.
Disseminate drug information verbally or through written correspondence.
Identify adverse events and product complaints during customer interactions.
Collect information sufficient to generate initial adverse event and product complaint reports in accordance with EVERSANA Medical Communications and client SOPs.
Meet local regulatory authority requirements for post-marketing adverse event reporting.
Assess what safety information should be collected and determine the appropriate depth of information gathering.
Write adverse event and product complaint narratives during intake, as well as custom responses to medical inquiries.
Coordinate quality-related complaint processes, including interactions with Quality Assurance, Regulatory Affairs, and complainants.
Evaluate medical literature to research and develop information for written communication to healthcare professionals.
Support miscellaneous projects, including market and competitive product research, system development, sales training, and field liaison support.
Fulfill assigned medical writing and on-call responsibilities.
Maintain and improve customer service associated with the Medical Communications Call Centre.
Contribute to process improvements that positively affect call-centre metrics.
Perform other duties as assigned.