French-Speaking Customer Experience Specialist
About The Position
The French-Speaking Customer Experience Specialist is the primary point of contact for The Flex’s guests and landlords, supporting them throughout their experience from initial inquiry through check-out. The role handles communications, guides guests through booking and stay processes using the company’s property management system, resolves problems, and documents interactions to support service improvements. The specialist collaborates with Operations and Tech, identifies opportunities to improve stays and strengthen relationships, and delivers empathetic, efficient service in French and English.
Requirements
- Fluency in written and spoken French and English.
- Proven customer service experience, ideally in hospitality, real estate, or technology-enabled platforms.
- Excellent communication and interpersonal skills, including listening and helping people feel heard.
- Strong organizational abilities and composure under pressure.
- Comfort using property management systems, customer relationship management systems, and digital support tools.
- A problem-solving mindset with empathy, patience, and meticulous attention to detail.
Nice To Haves
- Customer service experience in hospitality, real estate, or technology-enabled platforms.
Responsibilities
- Respond promptly and professionally to guest and landlord inquiries by email, chat, and phone in French and English.
- Guide guests through reservation, check-in, and check-out processes using property management system tools.
- Investigate and resolve issues quickly with a calm, empathetic, solution-focused approach.
- Document interactions, feedback, and resolutions accurately to help improve service quality.
- Collaborate with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
- Identify opportunities to enhance guest stays and strengthen long-term relationships with landlords and guests.
Benefits
- Competitive compensation plus performance-based incentives.
- Remote-first, results-driven culture with the ability to work from anywhere.
- Career progression opportunities as the company expands globally.
- Opportunity to work with a high-performing, supportive international team.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
