Customer Success Engineer I, French Speaking (Remote)

Procore Technologies•Austin, TX

1d•Remote

About The Position

Procore Technologies is seeking a Customer Success Engineer I to drive long-term value creation and technology adoption across General Contractor, Specialty Contractor, and Owner customer portfolios. The role works closely with customers and internal Sales, Professional Services, and Product teams to help customers maximize return on investment and achieve measurable performance gains. Success requires consultative problem-solving, knowledge of construction workflows, and coordination of technical resources. The position reports to the Manager, Customer Success and is remote within the US. It requires fluency in French and travel of up to 50% domestically and internationally.

Requirements

Fluency in French, both verbal and written, subject to language verification.
At least 1 year of direct experience in the construction sector.
Understanding of industry sectors and standard project workflows, including bidding, Requests for Information (RFIs), and scheduling.
Experience in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting.
Strong written, verbal, and virtual presentation skills, including the ability to communicate complex technical concepts to diverse audiences.
Strong analytical and problem-solving skills, including the ability to turn data and complex customer requirements into actionable business insights.
Ability to quickly learn platform architectures and cloud capabilities and adapt to emerging technologies and customer needs.
Ability to partner effectively across departments, including Sales and Product, on time-sensitive customer projects and account goals.
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level or experience.

Responsibilities

Use customer analytics, usage metrics, and industry best practices to recommend ways to maximize platform return on investment and improve operations.
Design and present value-focused solutions that address customer business challenges and accelerate adoption.
Keep customer leadership informed about platform roadmaps and new feature releases.
Advise customers on complex technical needs and escalations, maintain satisfaction, and relay feedback to the product team.
Lead tailored product demonstrations and coordinate internal and external technical resources to resolve customer needs.
Maintain expertise in platform capabilities, service offerings, and evolving industry standards.
Support and mentor team members and collaborate across the organization to refine processes and improve global customer engagement standards.
Travel up to 50% domestically and internationally for on-site customer consultations and industry events.