Customer Success Manager (Dutch speaking)

Unit4

12h

About The Position

The Customer Success Manager acts as the voice and internal advocate of customers, translating customer insights into actions that improve outcomes and experience. The role drives customer value realization, product adoption, and maturity by developing success plans, providing guidance, and conducting value-added engagements. It also supports retention and manages risk, while identifying qualified upsell and cross-sell opportunities in collaboration with Sales.

The position involves maintaining success plans aligned with customer strategic objectives, milestones, and expected outcomes; leading executive business reviews and strategic conversations with C-level stakeholders; and communicating customers’ goals, challenges, product needs, and value drivers across Unit4 teams. The manager is responsible for retention and churn management across the region and for driving adoption and effective use of the Success4U program. Fluency in Dutch and English is required, and travel may be needed up to 20%.

Requirements

• Fluent in English and Dutch, verbally and in writing.
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.
• Excellent communication and relationship management skills.
• Ability to understand customers’ strategic goals and objectives, translate them into actionable success plans, and proactively track progress toward value realization.
• Ability to work effectively with a broad range of internal and external stakeholders.
• Technically literate and familiar with customer engagement technologies, best practices, and trends.
• Availability to travel as necessary, up to 20%.

Nice To Haves

• Previous experience working in the ERP, HCM, and/or financial planning software industries.

Responsibilities

• Act as the voice of the customer and internal advocate, turning customer insights into actions that improve outcomes and experience.
• Drive customer value realization and help customers achieve desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive upsell and cross-sell opportunities through qualified leads in collaboration with Sales.
• Serve as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams.
• Communicate customer goals, challenges, product needs, and value drivers across Unit4 teams, including Product, R&D, Support, and Sales.
• Manage retention and churn across the region, contributing to global retention objectives.
• Drive adoption and effective utilization of the Success4U program.

Benefits

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities, with tools and guidance to support employees’ development
• A high-performance team and opportunities to learn from colleagues, role models, and mentors
• A safe and inclusive working environment supported by Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed