About The Position
The Customer Success Manager acts as the voice and internal advocate of the customer, translating customer insights into actions that improve outcomes and experience. The role drives customer value realization by helping customers achieve desired business outcomes and maximize the value of their Unit4 investment, while increasing product adoption and maturity through success planning, guidance, and value-added engagements. The position is responsible for retention and churn management across the region and supports global retention objectives. It proactively manages customer risk, serves as the primary point of contact within Customer Success, and identifies qualified upsell and cross-sell opportunities in collaboration with Sales. The Customer Success Manager develops success plans aligned with customers’ strategic objectives, milestones, and expected outcomes; leads executive business reviews and strategic discussions with C-level stakeholders; and communicates customer goals, challenges, product needs, and value drivers across Unit4 teams.
Requirements
- Fluency in English and Swedish, both verbal and written.
- Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.
- Excellent communication and relationship management skills.
- Ability to understand customers’ strategic goals and objectives, translate them into actionable success plans, and proactively track progress toward value realization.
- Ability to work effectively with a broad range of internal and external stakeholders.
- Ability to lead through influence and trust.
- Technical literacy and familiarity with customer engagement technologies, best practices, and trends.
- Availability to travel as necessary, up to 20%.
Nice To Haves
- Previous experience working in ERP, HCM, and/or financial planning software industries.
Responsibilities
- Represent the voice of the customer and advocate for customers internally, turning customer insights into actions that improve outcomes and experience.
- Help customers achieve desired business outcomes and maximize the value of their Unit4 investment.
- Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
- Identify and drive qualified upsell and cross-sell opportunities in collaboration with Sales.
- Act as the primary Customer Success contact, proactively managing risk and supporting retention.
- Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes.
- Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
- Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales.
- Manage retention and churn across the region, contributing to global retention objectives.
- Drive adoption and effective utilization of the Success4U program.
Benefits
- Flexible Leave Paid Time Off policy
- Remote working opportunities
- Global Wellbeing Days
- Growth opportunities, tools, and guidance
- A high-performance team and opportunities to learn from colleagues, role models, and mentors
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
