Customer Service - Dutch-speaking Support Advisor

Atlean World

17h • Onsite

About The Position

Atlean World is recruiting for a Customer Service - Dutch-speaking Support Advisor role based in Thessaloniki, Greece. The role involves supporting customers on behalf of a global brand through phone, chat, and/or email, resolving their issues, and creating positive customer experiences while following the brand's guidelines and quality standards. The advisor records customer interactions in relevant systems and collaborates with teammates to continually improve service. The position offers the opportunity to live in a multicultural environment and develop a career in customer experience and digital services.

Requirements

• Fluent Dutch and good English; the posting also specifies minimum B2 English and C1+ proficiency in the working language.
• Strong communication and active listening skills.
• A problem-solving, can-do mindset.
• Comfort using computer systems and multitasking between tools.
• Patience, empathy, and a positive attitude.
• Availability to work in shifts.
• EU passport or Greek work permit; special cases may be reviewed by legal.
• High school diploma or equivalent.

Responsibilities

• Answer customer questions by phone, chat, and/or email with a friendly, solution-focused attitude.
• Solve customer problems and create positive experiences.
• Follow the brand's guidelines and quality standards during every interaction.
• Log and update customer interactions in relevant systems.
• Work closely with the team to improve the service provided.

Benefits

• Support finding permanent housing after relocation.
• Paid flight to Thessaloniki.
• Choice of two weeks in a hotel with breakfast and dinner included, or two weeks in an Airbnb with a kitchen.
• €350 real-estate agency fee covered to help find permanent housing.
• Football tournaments, beach barbecues, surf lessons, and cultural events.
• Fast-track career development opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED