Customer Service Representative, Spanish Speaking

Veracity Insurance Solutions, LLC

11h•$18 - $21•Remote

About The Position

Veracity is seeking a dedicated, detail-oriented Spanish-speaking Customer Service Representative. Reporting to the Communications Manager, this remote role delivers accurate, timely, high-quality customer support across multiple communication channels. The representative helps create a positive customer experience through thorough documentation, coordination with internal teams, and adaptability as priorities change.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Ability to obtain and maintain a Property and Casualty (P&C) insurance license.
Ability to adapt to changing customer needs and multiple communication channels.
Strong problem-solving skills, including troubleshooting issues before escalation.
Strong written and verbal communication skills.
Proficiency with common customer service software and systems, such as CRM tools.
Strong time management and multitasking abilities.
Comfort using AI-enabled support tools, such as chatbots, AI knowledge bases, or generative AI assistants, to find information and draft customer responses, and willingness to learn and follow company guidelines.

Responsibilities

Provide excellent customer service by phone, email, chat, and other contact methods, communicating clearly and professionally.
Document customer accounts thoroughly and accurately immediately after each action.
Use job tools and job aids, applying basic troubleshooting steps to resolve inquiries before escalating.
Assist with simple certificate requests and manage email inboxes.
Self-manage tasks, take initiative, and work independently with minimal supervision.
Adapt to changing customer needs and channel demands while demonstrating empathy.
Provide frontline feedback on recurring customer pain points to improve processes and AI responses.
Perform other duties as requested, directed, or assigned.