Customer Support Agent (Swedish Speaking)
About The Position
LCKY Group is seeking a Swedish-speaking Customer Support Agent to provide high-quality service and support player satisfaction. The position is based in the company’s office in Sliema, Malta, and offers the opportunity to contribute to the service provided to its customers while growing with the business. The agent supports players through live chat and email, answering questions about games, promotions, accounts, and technical issues. The role also includes resolving complaints, assisting with KYC account verification, monitoring player feedback, and working with internal teams to handle complex cases and protect customers from potential gambling harm. The agent is expected to keep current with industry trends, game updates, and company policies, and to participate in training and team meetings. LCKY Group operates online casino brands and an in-house game studio, Swintt, across multiple international markets. The company describes its culture as people-led and committed to diversity and inclusion.
Requirements
- Proven background in a customer support role, ideally within the iGaming environment.
- Native-level Swedish.
- Good level of English.
- Exceptional written and verbal communication skills.
- High level of attention to detail.
- Enjoys problem solving.
- Ability to work well under pressure.
Nice To Haves
- Previous sportsbook experience.
Responsibilities
- Respond promptly and professionally to customer inquiries via live chat and email.
- Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
- Resolve customer complaints and issues efficiently, with first-contact resolution in mind.
- Assist with account verification processes, including KYC (Know Your Customer).
- Monitor and report on player feedback and suggest improvements to enhance the player experience.
- Collaborate with Responsible Gambling, Fraud & Payments, and AML teams to resolve complex issues, improve service delivery, and protect customers from potential gambling harm.
- Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
- Participate in training sessions and team meetings to continuously improve service skills and product knowledge.
Benefits
- Competitive and attractive salary.
- Private health insurance.
- Annual wellbeing benefit allowance.
- Weekly breakfast.
- Social events for building strong relationships with colleagues.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
