About The Position
Unit4 is seeking a Dutch- or Swedish-speaking Customer Success Manager to act as the voice and internal advocate of customers. The role focuses on helping customers achieve their business outcomes, realize value from their Unit4 investment, increase product adoption, and maintain strong customer relationships that support retention and growth. The manager will partner with Sales and internal teams, manage customer risks, and lead strategic conversations with customer stakeholders.
Requirements
- Excellent communication and relationship-management skills.
- Fluent in English and Dutch or Swedish, both verbal and written.
- Experience in a customer-facing role focused on customer value and business outcomes in a cloud software environment.
- Technically literate and familiar with customer engagement technologies, best practices, and trends.
- Ability to work effectively with a broad range of internal and external stakeholders.
- Clear communicator with professional presence, empathy, and enthusiasm.
- Ability to lead through influence and trust.
- Availability to travel as necessary, up to 20%.
Nice To Haves
- Previous experience in ERP, HCM, and/or financial planning software industries.
Responsibilities
- Represent the voice of the customer and turn customer insights into actions that improve outcomes and experience.
- Help customers achieve desired business outcomes and maximize the value of their Unit4 investment.
- Increase product adoption and maturity through success planning, guidance, and value-added engagements.
- Identify and drive qualified upsell and cross-sell opportunities in collaboration with Sales.
- Act as the primary Customer Success contact, proactively managing risk and supporting customer retention.
- Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes.
- Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams.
- Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales.
- Manage retention and churn across the region, contributing to global retention objectives.
- Drive adoption and effective utilization of the Success4U program.
Benefits
- Flexible Leave Paid Time Off policy
- Remote working opportunities
- Global Wellbeing Days
- Growth opportunities, tools, and guidance
- Talented colleagues, role models, and mentors
- A culture built on trust and accountability, offering freedom and autonomy
- Safe and inclusive working environment supported by Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
