Customer Success Engineer I, SMB (Remote)
About The Position
Procore Technologies is seeking a Customer Success Engineer I to drive long-term value creation and technology adoption across its SMB customer portfolio. Working on the Customer Success team, this role partners with customers, Sales, Professional Services, and Product to help customers maximize return on investment and achieve measurable performance gains through consultative problem-solving, construction workflow knowledge, and technical coordination. The position reports to the Manager, Customer Success and is remote within the US. The employee must reside in the Central, Pacific, or Mountain time zone. Domestic travel of up to 10% is required for on-site customer consultations and industry events.
Requirements
- At least 1 year of direct experience in the construction sector.
- Understanding of construction industry sectors and standard project workflows, including bidding, Requests for Information (RFIs), and scheduling.
- Demonstrated experience in a customer-facing technical role such as Customer Success, Technical Pre-Sales, or Solutions Consulting.
- Excellent written, verbal, and virtual presentation skills, including the ability to explain complex technical concepts to diverse audiences.
- Strong analytical and problem-solving skills, with the ability to turn data and complex customer requirements into actionable business insights.
- Ability to learn platform architectures and cloud capabilities quickly and adapt to emerging technologies and customer needs.
- Ability to partner across departments, including Sales and Product, to deliver time-sensitive customer projects and achieve account goals.
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level or experience.
Nice To Haves
- Relevant background as a Project Manager, Site Superintendent, Controller, Project Engineer, or Estimator.
Responsibilities
- Use customer analytics, usage metrics, and industry best practices to recommend actions that maximize platform return on investment and improve operations.
- Architect and present value-focused solutions addressing customer business challenges and accelerating software adoption.
- Keep customer leadership informed about platform roadmaps and feature releases.
- Advise customers on complex technical needs and escalations, maintain satisfaction, and provide feedback to the Product team.
- Lead tailored product demonstrations and coordinate internal and external technical resources to resolve customer needs.
- Maintain expertise in platform capabilities, service offerings, and evolving industry standards.
- Support and mentor team members and collaborate across the organization to refine processes and improve global customer engagement standards.
- Travel domestically, up to 10%, for customer consultations and industry events.
Benefits
- Potential eligibility for equity compensation and/or bonus incentive compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
