Customer Success Engineer I, French Speaking (Remote)
About The Position
Procore Technologies is seeking a Customer Success Engineer I to drive long-term value creation and technology adoption across General Contractor, Specialty Contractor, and Owner customer portfolios. This role partners with customers and internal Sales, Professional Services, and Product teams to help customers maximize return on investment and achieve measurable performance gains through consultative problem-solving, construction-industry workflow knowledge, and technical coordination. The position reports to the Manager, Customer Success and is remote within the United States. It includes domestic and international travel of up to 50% for on-site customer consultations and industry events. The role is intended for a French-speaking candidate and requires French fluency in both verbal and written communication, subject to language verification. The posted annual base pay range is $67,840–$93,280, with an on-target earning range of $84,800–$116,600. The role may also be eligible for equity compensation and/or bonus incentive compensation. Actual compensation depends on job-related skills, experience, education or training, and location.
Requirements
- Fluency in French, both verbal and written, subject to language verification.
- At least 1 year of direct experience in the construction sector.
- Understanding of industry sectors and standard project workflows, including bidding, Requests for Information (RFIs), and scheduling.
- A proven track record in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting.
- Excellent written, verbal, and virtual presentation skills, including the ability to explain complex technical concepts to diverse customer audiences and stakeholders.
- Strong analytical and problem-solving abilities, including translating data and complex customer requirements into actionable business insights.
- Ability to learn platform architectures and cloud capabilities quickly and adapt to emerging technologies and customer needs.
- Ability to partner across departments, including Sales and Product, to deliver time-sensitive customer projects and meet account goals.
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level or experience.
Responsibilities
- Use customer analytics, usage metrics, and industry best practices to recommend ways to maximize platform return on investment and improve operations continuously.
- Architect and present value-focused solutions that address customer business challenges and accelerate software adoption.
- Keep customer leadership informed about platform roadmaps and feature releases.
- Serve as a technical advisor to guide customers through complex technical needs and escalations, support customer satisfaction, and relay feedback to the product team.
- Lead tailored product demonstrations and coordinate internal and external technical resources to resolve customer needs.
- Maintain expertise in platform capabilities, service offerings, and evolving industry standards.
- Support and mentor team members and collaborate across the organization to refine processes and improve global customer engagement standards.
- Travel domestically and internationally, up to 50%, for on-site customer consultations and industry events.
Benefits
- May be eligible for equity compensation and/or bonus incentive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
