Customer Success Manager (SMB)

Vendelux • New York, NY

4d • $120,000 - $140,000 • Hybrid

About The Position

Vendelux is hiring a Customer Success Manager (SMB) to help shape Customer Success at its high-growth B2B SaaS company. The role manages a complex portfolio of customer accounts across the full lifecycle, from onboarding and enablement through adoption, renewals, upsells, and negotiations. The manager is expected to drive retention, demonstrate customer ROI, and build lasting customer relationships in a fast-paced, high-accountability environment. The position is hybrid, with four days per week in Vendelux’s New York City office, and requires travel to customer sites at least two days per month.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or a combination of both.
• Experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts in a fast-paced environment.
• Strong retention focus and willingness to pursue creative ways to support at-risk accounts.
• Comfort traveling to meet customers and build face-to-face relationships.
• Highly accountable and self-starting, with the ability to provide updates without being prompted.
• Strong communication skills, including the ability to navigate difficult conversations with customers and internal stakeholders.

Nice To Haves

• Experience at a B2B SaaS or high-growth technology company.

Responsibilities

• Manage customer accounts throughout the full lifecycle, including onboarding, enablement, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage competing priorities, including at least nine active workstreams at a time.
• Lead structured onboarding and training programs to accelerate time-to-value and product adoption.
• Run proactive customer meeting campaigns and renewal processes.
• Negotiate renewals and expansions and build business cases that demonstrate clear return on investment.
• Drive retention through creative, persistent efforts to address at-risk accounts and prevent churn.
• Travel to customer sites at least two days per month to strengthen relationships and accelerate outcomes.
• Contribute to customer community-building through webinars, case studies, and events.

Benefits

• Competitive base salary and bonus
• Equity
• Healthcare covering medical, dental, and vision
• 401(k)
• Catered lunch every day in the New York City office
• Unlimited PTO
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year's week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed