Food & Beverage Operations & Hotel Manager

Soho House & Co.•Palm Springs, CA

8d•$90,000 - $95,000•Onsite

About The Position

The F&B Operations & Hotel Manager leads the daily guest experience and hotel operation at The Willows, a 17-room inn, provides restaurant floor leadership at Le Vallauris, and oversees operational delivery at O’Donnell House, an event venue. Reporting to the Area General Manager, this hands-on leader combines hotel and restaurant expertise to maintain service standards, develop the team, and deliver commercially sound operations across the three properties. The role covers The Willows three days per week and Le Vallauris two days per week, including two evening floor-management shifts on the Restaurant Manager’s days off. O’Donnell House event oversight is coordinated within the weekly schedule with the Area General Manager and Events team. The schedule includes a flexible mix of daytime and evening shifts, with weekend and holiday availability required. At The Willows, the manager leads daily inn operations, guest services, room readiness, inspections, service recovery, food and beverage offerings, maintenance coordination, and guest programming. At Le Vallauris, the manager oversees restaurant service on assigned evenings and during the Restaurant Manager’s vacations. At O’Donnell House, the manager partners with the Events Manager and other teams to ensure venue readiness, event coverage, safe operations, and guest recovery. The manager leads and develops teams, manages The Willows payroll and staffing, monitors labor and operating costs, maintains accurate Opera and Micros records and cash controls, upholds safety standards, and participates in revenue and operational meetings. The role requires at least five years of progressive hospitality experience, including management responsibility in both hotel or inn operations and full-service restaurants, and working proficiency in Opera and Micros. It involves extended periods on the floor and supporting service and event setups, with reasonable accommodation where required. The position also requires the ability to travel between Palm Springs properties.

Requirements

At least five years of progressive hospitality experience, including management responsibility in both hotel or inn operations and full-service restaurants.
Strong knowledge of front office, reservations, room inspections, Housekeeping, and restaurant floor management.
Experience delivering private events and guest programming and coordinating suppliers, teams, budgets, and service across multiple locations.
Ability to manage labor and operating costs, train teams, and resolve guest concerns.
Working proficiency in both Opera and Micros, including reservations, guest billing, POS transactions, reporting, and room-charge routing.
Visible, practical leadership style.
Ability to travel between the Palm Springs properties.
Availability for daytime and nighttime shifts, weekends, and holidays.
Ability to spend extended periods on the floor and support service and event setups, with reasonable accommodation where required.

Nice To Haves

Boutique or luxury hotel experience.

Responsibilities

Lead daily operations and guest experience at The Willows, a 17-room inn, including Innkeepers, arrivals and departures, reservations follow-up, room readiness, and Housekeeping coordination.
Conduct daily property walks and inspect rooms and public areas; oversee room releases, room tours, guest preferences, service recovery, and feedback follow-through.
Oversee breakfast, pool and room service, Golden Hour, minibar, and turndown standards, while ensuring teams can manage food and beverage service alongside reception duties.
Coordinate maintenance needs with the Property and Grounds Manager, log issues, agree priorities and timelines, and verify repairs.
Own and manage The Willows’ programming calendar, working with Events, Marketing, Membership, and local partners to plan and deliver programming within budgets, permissions, and operating hours.
Review programming attendance, guest feedback, and commercial results and adjust activities to support guest satisfaction, repeat visits, and room demand.
Manage two evening restaurant services per week at Le Vallauris on the Restaurant Manager’s days off and cover the Restaurant Manager’s vacations; coordinate schedule changes and handovers.
Lead restaurant pre-shift briefings, allocate sections and breaks, check dining-room and bar readiness, and remain visible on the floor during service.
Coordinate with kitchen and bar teams on service timing, menu knowledge, allergies, beverage standards, and guest requests; resolve issues professionally.
Coach restaurant staff on service standards, guest recognition, and presentation; complete closing checks and report service, staffing, and financial issues.
Oversee O’Donnell House venue readiness and event operations with the Events Manager, Sales, culinary, maintenance, and external suppliers.
Review event orders and attend planning meetings to confirm staffing, setup, service needs, equipment, access, timing, and breakdown arrangements.
Ensure each event has an operational lead and adequate coverage; attend key events and coordinate guest recovery or escalations.
Conduct pre-event and post-event inspections, maintain safe working practices and inventory controls, and report damage or maintenance needs.
Attend HOD and BEO meetings, communicate cross-property staffing and operational needs, follow through on actions, and report performance, guest feedback, and unresolved issues to the Area General Manager.
Manage The Willows payroll, including timecards, attendance, leave, overtime, corrections, and timely submission; plan staffing against occupancy and events and monitor costs against budget.
Train and coach Innkeepers and Housekeeping staff on room standards, inspections, guest service, and operating procedures; support recruitment and performance management with People & Development and lead monthly team meetings.
Maintain accurate Opera and Micros records, billing, room-charge routing, and cash controls; train teams on system workflows and resolve issues with IT.
Uphold food safety, allergy, responsible beverage service, and emergency standards.
Attend the weekly revenue call, review occupancy, ADR, RevPAR, booking pace, and forecasts, and coordinate revenue and guest-referral opportunities with the Area General Manager and commercial teams.
Perform other duties as assigned by the Area General Manager or supervisor.

Benefits

Medical, dental, and vision coverage for eligible full-time employees.
Retirement fund with a 2% match for eligible full-time employees.
Sick days and vacation days for full-time employees.
Career development opportunities domestically or internationally, in managerial or technical career paths.
Training to develop technical and managerial skills.
Mentoring, apprenticeship, local outreach, and sustainability opportunities through Soho Impact.
Internally and externally run learning and development courses.
Food and drink-related trips, training, and events through Cookhouse & House Tonic.
Monthly team events, including fitness sessions, cinema screenings, and art classes.
A substantial meal provided while on duty in the Houses and Restaurants.