Food & Beverage Operations & Hotel Manager

Soho House•Palm Springs, CA

About The Position

The Food & Beverage Operations & Hotel Manager leads daily guest experience and hotel operations at The Willows, a 17-room inn; provides restaurant floor leadership at Le Vallauris; and oversees operational delivery at O’Donnell House, an event venue. Reporting to the Area General Manager, this hands-on leader combines hotel and restaurant expertise to maintain service standards, develop the team, and deliver commercially sound operations across the three properties. The role is scheduled three days per week at The Willows and two days per week at Le Vallauris, including two evening floor-management shifts on the current Restaurant Manager’s days off. O’Donnell House event oversight is coordinated within the weekly schedule in agreement with the Area General Manager and Events team. The schedule includes a flexible mix of daytime and evening shifts, with required weekend and holiday availability based on guest demand and the event calendar. At The Willows, the manager leads daily inn operations, including Innkeepers, arrivals and departures, reservation follow-up, room readiness, Housekeeping coordination, inspections, room releases, room tours, guest preferences, service recovery, and follow-through on feedback. The role oversees breakfast, pool and room service, Golden Hour, minibar, and turndown standards; coordinates maintenance needs; and develops and evaluates a guest-programming calendar. At Le Vallauris, the manager serves as manager on duty for two evening services each week and covers the Restaurant Manager’s vacations. Responsibilities include leading briefings, assigning sections and breaks, checking dining-room and bar readiness, coordinating service with kitchen and bar teams, coaching staff, completing closing checks, and communicating operational issues. At O’Donnell House, the manager partners with the Events Manager and other teams to ensure venue readiness and event delivery, reviews event orders, participates in planning meetings, ensures adequate operational coverage, attends key events as scheduled, and protects the property through inspections, safe practices, inventory controls, and timely reporting. The manager also leads and supports teams across the three properties, manages The Willows payroll, plans staffing against occupancy and events, monitors labor and operating costs, supports recruitment and performance management, maintains Opera and Micros records and workflows, upholds food safety and emergency standards, and participates in revenue reviews and related follow-up.

Requirements

At least five years of progressive hospitality experience, including management responsibility in both hotel or inn operations and full-service restaurants.
Strong knowledge of front office, reservations, room inspections, Housekeeping, and restaurant floor management.
Experience delivering private events and guest programming, coordinating suppliers, teams, budgets, and service across multiple locations.
Ability to manage labor and operating costs, train teams, and resolve guest concerns.
Working proficiency in both Opera and Micros, including reservations, guest billing, POS transactions, reporting, and room-charge routing.
Visible, practical leadership style and ability to travel between the Palm Springs properties.
Availability for day and night shifts, weekends, and holidays.
Ability to spend extended periods on the floor and support service and event setups, with reasonable accommodation where required.

Nice To Haves

Boutique or luxury hotel experience.

Responsibilities

Lead the daily operation of The Willows, including Innkeepers, arrivals and departures, reservation follow-up, room readiness, and coordination with Housekeeping.
Conduct daily property walks and inspect rooms and public areas.
Oversee room releases, room tours, guest preferences, service recovery, and follow-through on guest feedback.
Oversee breakfast, pool and room service, Golden Hour, minibar, and turndown standards.
Coordinate maintenance needs with the Property and Grounds Manager, log issues, agree priorities and timelines, and verify completed repairs.
Develop and manage The Willows’ programming calendar, coordinating with Events, Marketing, Membership, and local partners within agreed budgets, permissions, and operating hours.
Review programming attendance, guest feedback, and commercial results, and adjust programming as appropriate.
Serve as manager on duty for two evening services weekly at Le Vallauris and cover the Restaurant Manager’s vacations.
Lead restaurant pre-shift briefings, allocate sections and breaks, check dining-room and bar readiness, and remain visible throughout service.
Coordinate with kitchen and bar teams on service timing, menu knowledge, allergies, beverage standards, and guest requests; resolve service issues.
Coach restaurant staff on service standards, guest recognition, and presentation; complete closing checks and communicate service, staffing, and financial issues.
Oversee O’Donnell House venue readiness and event operations in partnership with the Events Manager, Sales, culinary, maintenance, and external suppliers.
Review event orders and attend planning meetings to confirm staffing, setup, service requirements, equipment, access, timings, and breakdown arrangements.
Ensure events have a designated operational lead and adequate coverage; attend key events as scheduled and coordinate guest recovery or escalations.
Conduct pre-event and post-event inspections, uphold safe working practices and inventory controls, and report damage or maintenance needs.
Attend HOD and BEO meetings, communicate staffing and operational needs across all three properties, and follow through on agreed actions.
Report performance, guest feedback, and unresolved issues to the Area General Manager.
Manage The Willows payroll by reviewing timecards, attendance, leave, overtime, and corrections, and submitting payroll accurately by deadlines.
Plan staffing against occupancy and events, and monitor labor and operating costs against budget.
Train and coach Innkeepers and Housekeeping staff on room standards, inspections, guest service, and operating procedures.
Support recruitment and performance management with People & Development, and lead monthly team meetings.
Maintain accurate Opera and Micros records, billing, room-charge routing, and cash controls; train teams on system workflows and resolve issues with IT.
Uphold food safety, allergy, responsible beverage service, and emergency standards.
Attend the weekly revenue call, review occupancy, ADR, RevPAR, booking pace, and forecasts, and follow through on agreed actions.
Coordinate with the Area General Manager and commercial teams on revenue and guest-referral opportunities.
Travel between the Palm Springs properties and perform other duties as assigned by the Area General Manager or supervisor.

Benefits

Competitive compensation packages with global benefits and perks.
Full-time employees are eligible for medical, dental, and vision benefits and a retirement fund with a 2% match.
Full-time employees receive sick days and vacation days.
Career development opportunities domestically or internationally, and managerially or technically.
Training to develop technical and managerial skills.
Soho Impact opportunities through mentoring, apprenticeship, local outreach, and sustainability.
Internally and externally run learning and development courses.
Food and drink-related trips, training, and events through Cookhouse & House Tonic, available to all.
Monthly team events, including fitness sessions, cinema screenings, and art classes.
A substantial meal free of charge while on duty in the Houses and Restaurants.