Hotel Food and Beverage Manager

Legacy Ventures•Gatlinburg, TN

About The Position

The Food & Beverage Manager oversees all complimentary breakfast operations at Holiday Inn Express Gatlinburg. The role ensures exceptional guest service, food quality, cleanliness, and compliance with brand and health standards while managing inventory, costs, and daily operations. The manager hires, trains, schedules, and develops team members, monitors guest satisfaction scores, and implements strategies to continually improve the guest experience.

Responsibilities

Recruit, interview, hire, and onboard breakfast attendants, food service associates, and other food and beverage staff; maintain staffing levels appropriate to occupancy.
Train associates on food safety, brand standards, guest service, cleanliness, and operational procedures; provide ongoing coaching and performance evaluations.
Develop weekly staff schedules based on occupancy forecasts and business needs, controlling labor costs while maintaining adequate breakfast-service coverage.
Oversee complimentary breakfast setup, maintenance, and replenishment according to brand standards; monitor food quality, presentation, and service during operating hours.
Order food, beverages, paper goods, cleaning supplies, and smallwares; maintain appropriate inventory levels and minimize waste and shortages.
Ensure food preparation, storage, serving, and dining areas meet health department requirements; conduct inspections and take corrective action as needed.
Review guest service surveys, online reviews, and brand reports; implement action plans to improve the breakfast experience and guest satisfaction scores.
Control food, supply, and labor expenses; track department performance against budget and identify cost-saving opportunities.
Maintain compliance with Holiday Inn Express brand requirements, food safety regulations, and company policies; prepare for internal audits and health inspections.
Lead daily operations by conducting shift meetings, managing employee performance, resolving guest concerns, and ensuring smooth operations.
Foster a positive team culture focused on hospitality and service excellence.