Retail Fulfillment Center Operations Manager
About The Position
The Retail Fulfillment Center (RFC) Operations Manager directs daily production activities across warehouse departments and leads and mentors RFC Operations Supervisors to achieve production, labor, cost, quality, and safety goals. The manager is accountable for safety, quality, productivity, and the facility and equipment. Responsibilities include overseeing receiving, picking, packing, and shipping; maintaining inventory accuracy and on-time store replenishment; coordinating with transportation teams; developing supervisors; championing safety; improving KPIs and operational efficiency; managing departmental budgets and costs; and overseeing fleet operations and relationships with delivery contractors and 3PL providers. The role is based in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material-handling equipment in operation. It may involve extended standing or walking on concrete floors, use of PPE such as safety glasses and steel-toed boots, and various shift schedules to support production and distribution needs.
Requirements
- Four years of distribution experience managing a fleet and delivery contractors, with 3PL experience and a logistics background.
- Company-issued industrial vehicle license, or ability to obtain one within 30 days.
- Knowledge of Lean, Six Sigma, and Kaizen process-improvement methodologies.
- Ability to thrive in an ambiguous environment.
- Action-oriented and dedicated to making and meeting deadlines.
Responsibilities
- Direct daily warehouse operations, including receiving, picking, packing, and shipping, to meet customer delivery commitments.
- Monitor real-time operational performance and adjust staffing and workflows to accommodate volume fluctuations.
- Ensure on-time fulfillment of retail store replenishment orders and maintain inventory accuracy.
- Coordinate with transportation teams to optimize loading schedules and carrier utilization.
- Lead, coach, and develop Operations Supervisors responsible for departmental performance and KPI achievement.
- Champion a safety-first culture and ensure compliance with OSHA regulations and company safety policies.
- Conduct performance evaluations, hold the team accountable to standards, and identify high-potential talent for succession planning.
- Lead incident investigations and implement corrective actions to prevent safety incidents.
- Drive achievement of KPIs, including units per hour, order accuracy, on-time shipment, and labor productivity.
- Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste and improve operational efficiency.
- Manage the departmental operating budget and control labor, equipment, and supply costs.
- Oversee warehouse fleet operations and manage relationships with delivery contractors and 3PL providers.
Benefits
- Health, dental, and vision coverage.
- Employee assistance program.
- Paid time off that increases with years of service.
- Employee discount on home furnishings.
- Professional development opportunities.
- Tuition assistance.
- Ashley Wellness Centers (location specific).
- 401(k) and profit sharing.
- Life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
