Fulfillment Center Manager

Taylor Communications•Jeffersonville, IN

4d•Onsite

About The Position

Taylor Corporation is seeking a hands-on Fulfillment Center Manager to lead its Jeffersonville, Indiana operation. The role oversees a complex fulfillment center that supports multiple customers with different operational requirements, service expectations, and shipping needs. The manager develops the team, improves operational performance, and drives continued facility improvements while ensuring productivity, quality, safety, and customer expectations are met. The position works closely with customer service teams and site leadership, oversees multiple customer contracts and fulfillment requirements, and maintains a visible presence on the production floor. Candidates must be authorized to work in the United States without employer sponsorship. The role requires a flexible schedule based on operational needs, including occasional weekends, and less than 10% travel. The anticipated annual salary range is $94,000–$95,000. The actual base salary may depend on qualifications, relevant experience, skills, education, certifications or licenses, and location. Taylor describes its employee benefits package as including several health plan options, dental and vision coverage, wellness programs, life and disability coverage, flexible spending and health savings accounts, a 401(k) plan with company match, paid time off, and 64 hours of annual holiday pay.

Requirements

Experience managing distribution center, warehouse, or fulfillment center operations.
Experience leading and developing supervisors and operational teams.
Knowledge of staffing, labor planning, budgeting, forecasting, and financial performance.
Experience with process improvement and operational performance management.
Ability to analyze operational data and use findings to make improvements.
Experience managing customer expectations and resolving service-related concerns.
Ability to hold team members accountable while maintaining a supportive and respectful leadership approach.
Experience working with warehouse management systems or similar operational technology.
Proficiency with Microsoft Excel, Outlook, and PowerPoint.
Ability to work a flexible schedule based on operational needs, including occasional weekends.
Willingness to travel less than 10%.
Authorization to work in the United States without the need for employer sponsorship.

Nice To Haves

Experience independently managing a distribution or fulfillment center with 85 or more team members.
Approximately 7–10 years of relevant distribution or fulfillment operations experience.
Experience working in a third-party logistics (3PL) environment.
Experience managing customer contracts and service level agreements.
Knowledge of Lean, Kaizen, Green Belt, PDCA, or similar continuous improvement practices.
Inventory control experience.
Demonstrated career advancement and increasing leadership responsibilities.

Responsibilities

Oversee daily fulfillment center operations, ensuring productivity, quality, safety, and customer expectations are met.
Lead, coach, and develop supervisors and team members while promoting accountability and teamwork.
Identify process improvement opportunities and implement changes to improve efficiency and operational performance.
Manage staffing, labor planning, forecasting, and operational expenses.
Monitor key performance indicators and use operational data to identify issues and improve results.
Work with customer service teams to address customer concerns and ensure service expectations are met.
Oversee operations supporting multiple customer contracts, service level agreements, and fulfillment requirements.
Support employee training, development, engagement, and retention efforts.
Ensure inventory accuracy and compliance with established inventory control procedures.
Maintain a visible presence on the production floor, providing guidance and support to the team.
Partner with site leadership to identify operational challenges and implement improvements.