Supervisor Fulfillment Center

Staples Inc.•Putnam, CT

About The Position

The Warehouse Fulfillment Center Supervisor partners with Fulfillment Center leadership to deliver outstanding customer service, improve efficiency and reduce costs, and support associates. The supervisor motivates and manages hourly associates to meet performance, productivity, accuracy, and quality standards. They lead daily, weekly, and monthly departmental planning; recommend process and procedure improvements; participate in hiring, training, and coaching; and use operational reports to evaluate performance and ensure expectations are met. The role collaborates with the Fulfillment Center Team Manager and other management, operates within established guidelines, and supports the success of the team. Safety is a priority: the supervisor ensures safe work practices and fosters the organization’s safety culture. The position may involve opening and closing the building and acting as a key holder. The work is in a warehouse environment with seasonal temperature variations.

Requirements

High school diploma or GED.
At least 1 year of experience working in a warehouse environment.
Ability to pass a drug screen to the extent legally permissible.
Ability to lift, lower, push, pull, or carry products by hand up to 70 pounds.
Basic English verbal and written skills.
Ability to calculate, plan, and adjust required headcount.
Ability to foster communication and teamwork and collaborate across the team.
Understanding of and ability to use fulfillment/distribution technology, including WMS where appropriate and hardware and software components.
Ability to learn and follow safety procedures and ensure safe work practices.
Analytical thinking and problem-solving ability.
Inclusive approach that listens to others and seeks effective solutions for customers and employees.
Commitment to leading by example and maintaining a growth mindset.
Comfort working in a warehouse environment with seasonal temperature variations.

Responsibilities

Motivate and manage hourly associates to meet performance goals and productivity, accuracy, and quality control standards.
Lead daily, weekly, and monthly planning for assigned departments.
Recommend and implement improvements to department processes and procedures.
Participate in hiring, training, and coaching associates.
Use operational reports to evaluate department performance and ensure expectations are met.
Collaborate with the Fulfillment Center Team Manager and other management to operate within guidelines and support team success.
Ensure safe work practices and foster the safety culture.
Accurately calculate, plan, and adjust headcount to meet department objectives.
Open and close the building; may serve as a key holder.