Managed Trans Operations Manager

Echo Global Logistics•Chicago, IL

1d•Hybrid

About The Position

Echo Global Logistics is a technology-enabled third-party logistics provider that connects businesses needing to ship products with carriers. The Managed Trans Operations Manager plans and manages logistics, transportation, and customer service for Enterprise clients, while developing client relationships and leading operational improvement initiatives. The role also oversees a team of logistics specialists through training, coaching, mentoring, and performance management. This position operates in an office environment and follows a hybrid work schedule.

Requirements

Bachelor’s degree or similar work experience.
3–5 years of experience in the logistics industry.
Experience leading a team of logistics specialists.
Excellent analytical, problem-solving, and organizational skills.
Ability to become a trusted advisor to clients.
Proven track record of continuous process improvement for clients.

Responsibilities

Strategically plan and manage logistics, transportation, and customer service for Enterprise clients.
Build client relationships through regular communication and advocacy, offering advice, solutions, and proactive issue management.
Lead continuous improvement initiatives with clients.
Monitor, improve, and report on key performance indicators, including account financial performance and team productivity.
Conduct market research and communicate industry trends that may affect clients’ businesses.
Identify and develop talent through coaching, mentoring, and performance management.
Train, develop, and manage the team on a daily basis to support operational excellence.
Coach team members to grow and succeed in their roles.